Lenora Scipio
Aroma
Summary
Results-driven Director of Operations with a focus on team collaboration, training development, and process optimization. Committed to enhancing operational efficiency and customer satisfaction while ensuring compliance and effective communication across all levels.
Overview
23
23
years of professional experience
Work History
Sailmaker, Director of Operations /Secretary
Superb Canvas and Sails LTD
CHAGUARAMAS
03.2003 - Current
- Assisted in managing inventory levels to ensure product availability.
- Supported team meetings by preparing agendas and documenting discussions.
- Maintained operational records documentation for compliance purposes.
- Facilitated communication between staff and management to streamline processes.
- Conducted training sessions for new employees on operational procedures.
- Monitored supply chain activities to identify potential delays or issues.
- Collaborated with cross-functional teams to enhance overall efficiency and productivity.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Developed and maintained client relationships to grow business and improve account retention.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Organized and oversaw work schedules of departmental managers.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
- Facilitated training sessions for staff on standard operating procedures and safety protocols.
- Managed vendor relationships to support supply chain and procurement functions.
Education
High School Diploma -
CTS COLLEGE
Chaguanas 06-2025
Skills
- Customer service
- Team collaboration
- Time management
- Project management
- Employee training
- Inventory management
- Communication skills
- Operational compliance
- Quality assurance
- Workforce planning
- Business management
- Operations oversight
- Resource allocation
- Strategic planning
- Operational efficiency
- Leadership training
- Risk mitigation
- Business growth initiatives
- Multitasking capacity
- Verbal and written communication
- Direct sales
- Contract administration
- Problem-solving abilities
- Staff management
- Employee relations
- Manage operations
- Sales strategies
- Staff training
- Team leadership
- Policy development
- Procurement
- Data management
- Performance evaluation and monitoring
- Self motivated
- Effective leader
- Excellent communication
- Organizational skills
- Calendar management
- Delegation
- Teamwork
- Supply chain management
- Marketing strategy
Timeline
Sailmaker, Director of Operations /Secretary
Superb Canvas and Sails LTD
03.2003 - Current
High School Diploma -
CTS COLLEGE