Summary
Overview
Work History
Skills
Education Certifications
References
Timeline
Generic
Leslie Ann Persad

Leslie Ann Persad

St. Joseph

Summary

Dynamic and detail-oriented professional with over 22 years of experience in financial services and operations management. Proven track record in backend support and training process management, including logistics, budgeting, learner registration, and scheduling. Expert in organizing, streamlining, and monitoring training processes to achieve optimum results and ensure compliance. Highly motivated to continuously develop professionally and enhance operational efficiencies.

Overview

17
17
years of professional experience

Work History

Network Administrator

Republic Bank Limited
04.2015 - 06.2015
  • Analyzed and monitored networking hardware and software performance.
  • Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
  • Coordinated with vendors and company personnel to facilitate purchases.
  • Consulted users to determine areas in need of improvement.
  • Analyzed equipment performance records to determine need for repair or replacement.
  • Configured, monitored and maintained email applications or virus protection software.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Installed security software to protect networks.
  • Performed data backups and disaster recovery operations.
  • Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
  • Determined and alleviated hardware, software and network issues.
  • Provided troubleshooting and testing to support network.
  • Worked closely with end users to solve problems related to hardware and software.
  • Managed employee access, security roles and permissions.

Network/Clerical Officer, Administration

Republic Bank Limited
01.2007 - 04.2015
  • Monitored and administered network systems and provided frontline support.
  • Processed incoming and outgoing mail, including sorting, distributing, and preparing for mailing.
  • Prepared documents such as invoices, reports, memos, letters, and other correspondence.
  • Maintained and updated filing systems both manually and electronically.
  • Answered telephones, took messages, transferred calls to appropriate personnel.
  • Greeted visitors and customers in a professional manner.
  • Performed data entry functions using computers and various software programs.
  • Provided administrative support to supervisors or management personnel as requested.
  • Compiled information from various sources into required formats for use in reports or other documents.
  • Scheduled meetings and appointments for staff members.
  • Verified accuracy of information on forms completed by customers or clients before submitting for processing.
  • Organized physical files and electronic databases related to client accounts.
  • Handled confidential information in a discreet manner.
  • Researched customer inquiries regarding products or services offered by the company.
  • Proofread documents prior to distribution ensuring accuracy of content.
  • Assisted with special projects as needed.
  • Monitored office supplies inventory levels and placed orders when necessary.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Answered phone calls and welcomed visitors to office.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.

Supervisor I, Treasury

Republic Bank Limited
12.2013 - 10.2014
  • Supervised a team of 10 tellers, ensuring compliance with bank regulations.
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Coached staff members to develop long-term career goals.
  • Identified needs of customers promptly and efficiently.

Supervisor I, Counter

Republic Bank Limited
03.2012 - 07.2012
  • Monitored service delivery and implemented strategies to improve customer satisfaction.
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Identified needs of customers promptly and efficiently.

Sales Officer

Republic Bank Limited
06.2010 - 11.2010
  • Conducted interviews and assessments for credit facilities, deposits, and investment accounts.
  • Developed strategies to increase sales and market share.
  • Identified customer needs and developed customized solutions.
  • Implemented promotional campaigns to boost sales volume.
  • Built relationships with key clients through regular contact.
  • Generated leads through networking, cold calls, and email campaigns.
  • Utilized CRM software to track prospects, manage accounts, and follow up on leads.
  • Reviewed competitor activity in order to stay ahead of changing trends.

Customer Care Coordinator

Republic Bank Limited
11.2007 - 12.2007
  • Greeted customers, provided information, and resolved complaints.
  • Provided timely and accurate responses to customer inquiries.
  • Assisted customers with product selection and ordering processes.
  • Monitored incoming emails, phone calls, and other communications from customers.
  • Prepared reports on customer feedback for management review.
  • Identified areas where improvements could be made in terms of customer experience.

Full-Time Teller

Republic Bank Limited
01.2003 - 01.2007
  • Processed cash and non-cash transactions, including foreign currency exchanges.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Answered customer inquiries regarding bank products and services.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Performed daily reconciliation of teller drawer within established limits.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Followed up on requests from customers in a timely manner.
  • Built and maintained client relationships through quality, personalized interactions.

Clerical Assistant I, Support

Republic Bank Limited
07.2002 - 12.2002
  • Processed transactions such as wire transfers and drafts accurately.
  • Greeted visitors and customers in a friendly, professional manner.
  • Assisted with filing documents and maintaining records.
  • Answered phone calls and directed them to the appropriate personnel.
  • Provided administrative support for staff members.
  • Managed incoming and outgoing mail correspondence.
  • Assisted with special projects as needed by management team.

Part-Time Teller

Republic Bank Limited
03.1998 - 06.2002
  • Processed cash and non-cash transactions, maintaining security and accuracy.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Maintained confidentiality of all customer records and information according to company policies.

Skills

  • Customer Service
  • Cash Management
  • Technical Troubleshooting
  • IT Systems Administration
  • Administrative Support
  • Team Leadership
  • Process Improvement
  • Marketing Support
  • Training Delivery
  • Record Maintenance
  • Team Collaboration (TMS)
  • Client Database Management
  • Documentation Management
  • QHSE Compliance
  • Customer Support
  • Active Directory

Education Certifications

  • Bachelor of Science in Information Technology (Honors), University of Hertfordshire, London, 09/2014
  • ABE - Business Information Systems Diploma I & II (Associate Degree), 06/2013

References

Available upon request.

Timeline

Network Administrator

Republic Bank Limited
04.2015 - 06.2015

Supervisor I, Treasury

Republic Bank Limited
12.2013 - 10.2014

Supervisor I, Counter

Republic Bank Limited
03.2012 - 07.2012

Sales Officer

Republic Bank Limited
06.2010 - 11.2010

Customer Care Coordinator

Republic Bank Limited
11.2007 - 12.2007

Network/Clerical Officer, Administration

Republic Bank Limited
01.2007 - 04.2015

Full-Time Teller

Republic Bank Limited
01.2003 - 01.2007

Clerical Assistant I, Support

Republic Bank Limited
07.2002 - 12.2002

Part-Time Teller

Republic Bank Limited
03.1998 - 06.2002

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Leslie Ann Persad