LESTON WILLIAMS
Buccoo
Summary
Dynamic and Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Manager
Tobago Nutrition Co-Operative Society Ltd
09.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Focused on developing and maintaining relationships with customers and suppliers through stakeholder engagement.
- Aimed to foster a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Service Centre Manager
N.I.C.T.C.L. (iGovTT)
09.2020 - 09.2023
- Collaborated with other departments to address cross-functional challenges and improve overall company efficiency.
- Championed continuous improvement initiatives that contributed significantly towards enhancing overall operational efficiency.
- Successfully launched new services or products within the center by coordinating efforts across multiple departments effectively.
Assistant Manager
Unit Trust Corporation
06.2017 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Supervisor
Unit Trust Corporation
07.2008 - 05.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Service Representative
Unit Trust Corporation
07.2005 - 06.2008
Teller
First Citizens Bank
03.2001 - 06.2005
Education
Certificate of Executive Training-Impacting Leadership Results with Effective Communication -
University of West Indies
A Basic Computing Course in Microsoft Office Suite -
Media & Training Services in collaboration with John S. Donaldson Technical Institute
MBA Digital Technology Management -
University of Bedfordshire
03.2023
Introduction to Service Management with ITIL 4 -
Udemy
01.2023
Be a Great Mentor: A Practical Guide to Mentorship -
Udemy
11.2021
Security Awareness Training, Internet Security for Employees -
Udemy
07.2021
Digital Transformation and Industry 4.0 Masterclass -
Udemy
04.2021
BSc Hons. Information Systems & Management (Second Class) -
University of London, London School of Economics
06.2010
Skills
- Project Management
- Operations Management
- Performance Management
- Training and Mentoring
- Client Relationship management
- Business alliances
- Procedure redesign
- Team Leadership
- Time Management
- Complex Problem-Solving
- Cross-Functional Teamwork
References
- Mr. Hamzad Ali, Senior Professional, ttconnect, iGovTT, 784-4006
- Mrs. Florence Jeffrey-Forbes, Managing Director, Excellent Financial and Hospitality Services Ltd, Milford Road, Canaan, Tobago, 685-9090
Hobbies and Interests
- Former Treasurer of the Kiwanis Club of Young Professionals Tobago
- Former President of the Youth Department-Moriah Miracle Centre
- Former Treasurer-Theosebela Sporting Association
- Avid Footballer and Sports Enthusiast
Hobbies
Sports and Youth Development
- Avid Footballer and Sports Enthusiast
- Former Treasurer-Theosebela Sporting Association
- Former Treasurer of the Kiwanis Club of Young Professionals Tobago
- Former President of the Youth Department-Moriah Miracle Centre
Timeline
Manager
Tobago Nutrition Co-Operative Society Ltd
09.2023 - Current
Service Centre Manager
N.I.C.T.C.L. (iGovTT)
09.2020 - 09.2023
Assistant Manager
Unit Trust Corporation
06.2017 - 01.2020
Supervisor
Unit Trust Corporation
07.2008 - 05.2017
Customer Service Representative
Unit Trust Corporation
07.2005 - 06.2008
Teller
First Citizens Bank
03.2001 - 06.2005
Certificate of Executive Training-Impacting Leadership Results with Effective Communication -
University of West Indies
A Basic Computing Course in Microsoft Office Suite -
Media & Training Services in collaboration with John S. Donaldson Technical Institute
MBA Digital Technology Management -
University of Bedfordshire
Introduction to Service Management with ITIL 4 -
Udemy
Be a Great Mentor: A Practical Guide to Mentorship -
Udemy
Security Awareness Training, Internet Security for Employees -
Udemy
Digital Transformation and Industry 4.0 Masterclass -
Udemy
BSc Hons. Information Systems & Management (Second Class) -
University of London, London School of Economics
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