LETICIA BALLANTYNE
LA ROMAIN
Summary
Client-focused and detail-oriented banking professional with five years of progress experience at RBC Royal Bank Trinidad and Tobago. Proven expertise in transaction processing, account support, and regulatory compliance. Known for maintaining high levels of accuracy and consistently exceeding performance targets. Seeking to transition into the Account Service Agent role to leverage operational knowledge, enhance client experiences and support RBC's service excellence and efficiency goals.
Overview
5
5
years of professional experience
Work History
Client Associate
RBC Royal Bank (T & T) Ltd
08.2024 - Current
- Accurately process high volumes of financial transactions while maintaining compliance with banking regulations.
- Assist clients with account queries, updates and products support to improve customer satisfaction and retention.
- Consistently ranked among the top performers for surpassing branch sales and service targets through proactive client support and timely follow-ups.
Financial Solutions Associate (Pool)
RBC Royal Bank (T & T) Ltd
08.2023 - 07.2024
- Provided consistent service quality across multiple RBC branches while quickly adapting to varied team environments and customer volumes.
- Gained exposure to various branch processes and strengthened multitasking skills.
- Supported account related services while reinforcing RBC's customer first culture.
Financial Solutions Associate (Part Time)
RBC Royal Bank (T & T) Ltd
03.2020 - 07.2023
- Assisted with day to day transactions, processing and customer service support.
- Learnt and adheres to RBC operational standards and compliance policies.
- Built foundational banking knowledge while contributing to branch efficiency.
Education
Bachelor of Science - Statistics and Economics
University of the West Indies
01.2019
Skills
- Technical Skills
- Microsoft Office Suite: Word, Excel, Outlook
- Banking Systems: T24, TS2, MSW, FCIS
- Data Entry and Accuracy
- Soft Skills
- Customer Service
- Time Management
- Critical Thinking and Problem Solving
- Communication and Multitasking
- Interpersonal Relationship Management
References
Available upon request.
Timeline
Client Associate
RBC Royal Bank (T & T) Ltd
08.2024 - Current
Financial Solutions Associate (Pool)
RBC Royal Bank (T & T) Ltd
08.2023 - 07.2024
Financial Solutions Associate (Part Time)
RBC Royal Bank (T & T) Ltd
03.2020 - 07.2023
Bachelor of Science - Statistics and Economics
University of the West Indies
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