Job Search Status
Open to workDesired start date: Flexible
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteOpen to relocation: Yes
Open To Work
Hi, I’m
LEUMAS NEPTUNE
St. Joseph
Work Preference
Summary
Dynamic professional with a proven track record of excelling in customer relationship management and problem-solving. Adept at enhancing customer satisfaction through effective communication and attention to detail. Skilled in data analysis and inventory management, consistently achieving performance metrics and fostering loyalty in diverse environments.
Overview
4
years of professional experience
4
Certification
Work History
iQor Trinidad Ltd.Barataria
Customer Service Associate
04.2025 - 05.2025
Job overview
- Delivered customer support via phone and chat for international retail and utilities clients.
- Achieved quality assurance benchmarks while handling high volume of inbound calls to ensure customer satisfaction.
- Resolved complaints and provided product information, contributing to increased customer satisfaction.
- Documented and updated customer records in CRM systems with accuracy and efficiency.
- Collaborated with team leaders to meet individual and team performance metrics, supporting overall service goals.
The Wizz Computers LtdPort of Spain
Sales Representative
11.2024 - 03.2025
Job overview
- Executed sales strategies to pursue leads, demonstrate product value, and close sales, consistently meeting or exceeding targets.
- Cultivated strong customer relationships to identify needs and deliver tailored solutions for gaming and office systems.
- Facilitated seamless shopping experience by assisting customers, addressing inquiries promptly, and providing tailored recommendations.
- Maintained up-to-date knowledge of product specifications to effectively communicate benefits of computer components to customers.
- Prepared competitive price quotations for government ministries, businesses, and individual customers, ensuring compliance with requirements.
- Coordinated special orders by sourcing specific computer components or peripherals not available in-store.
- Researched and compared supplier prices to present optimal options for customers while ensuring profitability.
Pennywise Cosmetics Ltd.Trincity Industrial Estate
Warehouse Attendant
01.2024 - 05.2024
Job overview
- Organized, tagged, and securely stored goods on shelves to enhance safety and accessibility.
- Reported low stock, overstock, and damages to management to support inventory management.
- Collaborated with shelf lead to efficiently distribute goods across locations.
- Maintained a clean working environment in compliance with OSHA policies.
All About ComputersMaloney
Computer Technician & Graphic Designer
01.2017 - 01.2023
Job overview
- Diagnosed computer/network problems and implemented efficient solutions to minimize downtime.
- Installed, configured, and upgraded hardware components such as hard drives, memory, and peripherals.
- Assisted with the setup and maintenance of LANs and WANs to ensure optimal performance.
- Conducted regular system maintenance, including updates, backups, and virus scans, to ensure system reliability and security.
- Resolved user inquiries and hardware/software issues through phone, email, and in-person support, enhancing user satisfaction.
Education
Bon Air High SchoolBon Air Gardens, Trinidad And Tobago
High School Diploma
07-2022
University Overview
- Mathematics
- English A
- Principles of Accounts
- Information Technology
- Office Administration
- Geography
- Physics
- Chemistry
Skills
- Food safety practices
- Customer relationship management
- CRM software proficiency
- Inventory management
- Data collection and analysis
- Data analysis
- Problem solving
- Attention to detail
- Time management
Certification
- CCCertified in Cybersecurity, International Information System Security Certification Consortium [ISC2], 01/24, Certificate of Completion
- Basic Security Training, Amalgamated Security Services Limited [ASSL], 01/23, Certificate of Achievement
- Introduction to Graphic Design, Youth Training and Employment Partnership Programme Limited [YTEPP], 01/19, Certificate of Participation
- Introduction to Animation, Youth Training and Employment Partnership Programme Limited [YTEPP], 01/16, Certificate of Participation
References
References
- Keisha Yearwood, Supervisor, Prestige Holdings Ltd. - Subway, 345-9228
- Glenn Francis, Corporal, Trinidad and Tobago Police Service, 783-7888
- Candace Ambrose, Administrative Assistant 1, YTEPP Ltd., 642-8205 Ext. 28
- Tyrone Hypolite, Case Management Officer II/AJSO, Judiciary Trinidad and Tobago, 758-4143
Languages
Spanish
Intermediate (B1)
B1