Liana Hanson-Smith
Nashville ,USA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.Action oriented with strong ability to communicate with technology, executive and business audience. Versed in Microsoft Office, switchboard operations and office management
Overview
21
21
years of professional experience
Work History
Mental Health Worker
Northwell Health
Glen Oaks
03.2020 - Current
- Identified potential warning signs of suicide risk among patients who are at high risk for self-harm.
- Respond to medical and psychiatric emergencies.
- Administer Cardiopulmonary Resuscitation (CPR) when necessary.
- Co-leads group therapy and leads patient education and activity groups, as required.
- Escort patients to appointments and scheduled activities off unit.
- Provided emotional support for those struggling with difficult life circumstances like divorce or job loss.
- Initiates and encourages interaction with patients through conversations, activities, and other means.
- Encourage a therapeutic relationship with patients.
- Maintain observation flow sheet for patients requiring various levels of supervision, i.e constant observation, routine rounding, fifteen minute checks.
- Participate in nursing staff and team meeting by sharing observations and information.
- Report observation of patient behavior and interaction with visitors to RN and other team members.
Medical Receptionist
Prohealth Care
Forest Hills, NY
01.2020 - 03.2020
- Demonstrate excellent customer service skills in welcoming patients family members with a smile
- Check patients in and out
- Assist patients with signing in and completing paperwork
- Verify and Enter patient demographics and insurance information in to EMR
- Scan documents into EMR
- Obtain patient co-payments
- Schedule and maintain patient appointments
- Maintain heavy call volume, while answering incoming calls in a courteous and prompt manner, direct calls and take phone messages
- Verify patient insurance eligibility and benefit information
- Confirm patient appointments
- Generate referrals as needed
- File and pull patients records
- Queue prescriptions for Physician's approval
Client Service Specialist
Ethan Allen
Garden City, NY
06.2012 - 01.2020
- Greets all visitors and guests upon entering Design Center and provides appropriate assistance
- Assist clients in getting oriented to the store
- Manages phone traffic including, but not limited to, answering and directing calls, retrieving and forwarding messages from voice-mail and activating messages system at the end of the day
- Schedules appointments for design team members
- Assists design consultants and Design Center Managers with general administrative and clerical duties required for daily function of business
- Maintains up to date files (electronic and paper), prepares follow-up correspondence, maintains various logs, and assignment lists
- Updates master and design center price pages and product books
- Organizes client project information
- Follows up as necessary to insure timely and appropriate service to staff members and clients
- Perform any other duties as required
Receptionist and Records Clerk
Lloyd Staffing
New York, NY
12.2006 - 01.2018
- Front desk operations
- Team member scheduling, client follow-up and correspondence
- Client meet and greet
- Managing office supply inventory control
- Creating sales reports
- Records maintenance, filing and management
Medical Receptionist and Records Clerk
Metropolitan Jewish Home Care
New York, NY
03.2006 - 07.2009
- Front desk operations including scheduling of patient appointments
- Managing office supply inventory control
- Medical records management
Package Handler
FedEx Ground
Brooklyn, NY
10.2006 - 03.2007
- Client meet and greet
- Established successful customer-dealer relations
- Operated multi-phone line system
- Acted as a liaison between customer and shipper
- Data entry
- Process addresses correction and return to shipper packages
Medical Receptionist
Rainbow Medical Care
Brooklyn, NY
06.2004 - 10.2006
- Greet and interact with all walk-ins and schedule patients
- Scheduled patient appointments, patient pick up, and MRI's and other testing as required
- Managed patient files and charts in filing system
- Responsible for distributing pre-measured medications and clinical supplies upon Physician's request
- Maintained office supply inventories
- Designated contact for insurance companies and pharmacies
- Maintained Physicians' daily timesheet to illustrate production activity
Education
BA - Psychology- Human Services Concentration
Touro College
04.2019
Psychology -
University of Phoenix
05.2016
References
Furnished upon request.
Timeline
Mental Health Worker
Northwell Health
03.2020 - Current
Medical Receptionist
Prohealth Care
01.2020 - 03.2020
Client Service Specialist
Ethan Allen
06.2012 - 01.2020
Receptionist and Records Clerk
Lloyd Staffing
12.2006 - 01.2018
Package Handler
FedEx Ground
10.2006 - 03.2007
Medical Receptionist and Records Clerk
Metropolitan Jewish Home Care
03.2006 - 07.2009
Medical Receptionist
Rainbow Medical Care
06.2004 - 10.2006
BA - Psychology- Human Services Concentration
Touro College
Psychology -
University of Phoenix