Lianna Rampersad
Niamath Trace, Rochard Road,Penal
Summary
Dynamic small business owner with a proven track record in operations management and customer relations. Successfully enhanced client satisfaction through strategic planning and exceptional service at my retail business. Previously excelled as a Clerk at the Ministry of Health, where I improved data accuracy and communication efficiency, fostering strong relationships and ensuring timely task completion.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner/ Manager Small Business Retail
Self Employed
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Clerk - Human Resource Management and Accounts
Ministry of Health
08.1996 - 05.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
Associate of Applied Science - Environmental Health
COSTAATT
San Fernando, Trinidad And Tobago05-2022
Certificate - Human Resources Management
The University of The West Indies Open Campus
San Fernando, Trinidad And Tobago11-2009
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business management
- Business planning
- Strategic planning
- Marketing
- Financial management
- Business development
- Consulting
- Product branding
- Financial planning
Certification
AAS Environmental Health with Honours
Certificate Human Resource Management
References
Mrs. Theresa Bhagwansingh
Retired Ckerk 11
Ministry of Health
contact no. 794- 9632
Additional Information
Completed numerous courses of study between the period 2000 to 2022.
. General Accounting and Financial Procedures
.Customer Service Workshop
.Participated in the Youth Apprenticeship Programme in Agriculture
. Computer Studies and Computer Software Applications Level 11
. Typing
.Certificate of Ordinary Level Proficiency -
CXC- Mathematics- Grade 11
English A- Grade 11
Caribbean History- Grade 11
Agricultural Science (DA)- Grade 11
Biology- Grade 111
Geography- Grade 111
.
Timeline
Owner/ Manager Small Business Retail
Self Employed
01.2022 - Current
Clerk - Human Resource Management and Accounts
Ministry of Health
08.1996 - 05.2021
Associate of Applied Science - Environmental Health
COSTAATT
Certificate - Human Resources Management
The University of The West Indies Open Campus
Similar Profiles
Ninette HodgeNinette Hodge
Nanny/Babysitter at Self EmployedNanny/Babysitter at Self Employed
Zain SaeedZain Saeed
Entrepreneur at Self EmployedEntrepreneur at Self Employed
Josey RallinsonJosey Rallinson
Care Giver at Self EmployedCare Giver at Self Employed
Dakota CastroDakota Castro
Gardener at Self EmployedGardener at Self Employed
Vanah MohanVanah Mohan
Medical Intern at San Fernando General HospitalMedical Intern at San Fernando General Hospital