Lilly Aghaenu

• Coordinated scheduling of appointments, optimizing clerk availability and customer service response times.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Managed specimen sample handling, receiving, storage and inventory.
• Logged samples correctly into computerized tracking system.
• Demonstrated competence in collecting lab samples for testing.
• Maintained documentation on tests performed in lab.

• Collected blood samples from patients using proper techniques and safety protocols.
• Maintained accurate patient records in compliance with industry standards.
• Assisted in training new phlebotomists on best practices and procedures.
• Ensured cleanliness and organization of workstations to support efficient operations.
• Administered basic patient care, alleviating anxiety during sample collection processes.
• Implemented quality control measures to enhance accuracy of specimen handling.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Verified patients' identification for proper sample collection.

Mathematics

English

Principles of Business

Principles of Accounts

Office Administration

Information Technology