Lindy-Ann Ali
Sangre Grande
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Ferreira Optical Limited
06.2011 - Current
- Front Desk: Answered customer inquiries and provided accurate information regarding products and services.
- Adjusted, repaired and maintained eyeglass frames and lenses according to customer specifications.
- Assisted customers in selecting frames, lenses and other optical products that best suited their needs.
- Provided technical advice on the selection of eyeglasses, contact lenses and other optical products.
Imperial Optical Co. Ltd
07.2005 - 05.2011
- Front Desk: Answered customer inquiries and provided accurate information regarding products and services.
- Adjusted, repaired and maintained eyeglass frames and lenses according to customer specifications.
- Assisted customers in selecting frames, lenses and other optical products that best suited their needs.
- Provided technical advice on the selection of eyeglasses, contact lenses and other optical products.
Optical Assistant
Optometrists Today
03.2002 - 03.2005
- Answered customer inquiries and provided accurate information regarding products and services.
- Adjusted, repaired and maintained eyeglass frames and lenses according to customer specifications.
- Assisted customers in selecting frames, lenses and other optical products that best suited their needs.
- Provided technical advice on the selection of eyeglasses, contact lenses and other optical products.
- Collaborated with optometrists to ensure accurate prescription orders were placed.
Customer Service Representative
Raja's Jewelers
01.2001 - 01.2001
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Peachtree Computerized Accounting Level 1 & 2
School of International Travel & Languages (SITAL)
06-2006
Sangre Grande Educational Institute
01.1998
Northeastern College
01.1997
Sangre Grand Junior Secondary School
01.1995
Skills
- Appointment Scheduling
- Account updating
- Complaint resolution
- Paperwork Processing
- Product Knowledge
- Report Generation
- Customer RMA management
- In-store support
- Customer consulting
- Credit card payment processing
- Follow-up skills
- Refund management
- Administrative Support
- Tracking complaints
Certification
- 2008 Certificate of Participation Youth Entrepreneurship Success (YES) Programme
- 2007 Computer Literacy UWI-NEC Campus
- 2006 Peachtree Computerized Accounting
- Level 1 B+
- Level 2 A+
- Caribbean Examination Council (CXC) (General)
- English Language II; English Literature II; Caribbean History II; Geography II;
Mathematics III; GCE Ordinary Level;
- Human and Social Biology A
Hobbies and Interests
Reading, looking at sports and meeting new people
References
- Monica Gomez- James
Branch Administrator
Ferreira Optical Limited
753-9846
- Candace Tuitt
Optometrist
Ferreira Optical Limited
705-1329
Timeline
Ferreira Optical Limited
06.2011 - Current
Imperial Optical Co. Ltd
07.2005 - 05.2011
Optical Assistant
Optometrists Today
03.2002 - 03.2005
Customer Service Representative
Raja's Jewelers
01.2001 - 01.2001
Peachtree Computerized Accounting Level 1 & 2
School of International Travel & Languages (SITAL)
Sangre Grande Educational Institute
Northeastern College
Sangre Grand Junior Secondary School
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