Lindy Ann Raymond-Martin
Arima
Summary
Adept at providing empathetic support, I bring a solution-oriented approach to every challenge. Competent medical social worker, experienced in providing patients with necessary education, coordinating program referrals, and determining appropriate treatment plans. Proficient in documenting changes, maintaining records and working with insurance companies. Prepared to apply several years' experience in the field and take on a dynamic new role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Social Worker
North Central Regional Health Authority
Mt. Hope
10.2024 - Current
- Facilitated referrals to community resources, such as housing or financial assistance programs.
- Conducted individual and family counseling sessions for clients with mental health issuestablished relationships with external providers who could provide additional support when necessary.
- Educated caregivers about the importance of providing emotional support to patients during illness or recovery periods.
- Acted as an advocate for vulnerable populations by connecting them with essential resources within the community.
- Advised patients and their families on available options for long-term care placement facilities or hospice services.
- Counselled individuals suffering from chronic illnesses on how best to manage symptoms while maintaining a positive outlook on life.
- Provided crisis intervention services when needed, such as suicide prevention or substance abuse counseling.
FCD Court Services Officer
Judiciary of Trinidad and Tobago - Family and Children Division (FCD)
09.2023 - 10.2024
- Guided court visitors to designated public areas
- Maintained communication channels by providing timely updates regarding court matters and following company guidelines.
- Managed telephone systems.
- Prepared monthly status reports and communicated key updates to supervisors.
- Adheres to customer service standards consistently.
- Provided support to children and their parents or guardians.
- Clerical and administrative tasks, as assigned.
- Monitored the VACC email and promptly responded to inquiries
- Register vaccine booking on the calendar.
- Maintains effective relationships with internal and external customers
- Performs related duties as may be required.
Office Support Assistant
Judiciary of Trinidad and Tobago - Family and Children Division (FCD)
06.2021 - 08.2023
- Prepared routine correspondence, forms, and reports
- Collected, sorted, and distributed incoming mail, documents, and packages
- Operated office equipment such as photocopiers, facsimile machines, scanners, and binders
- Reviewed and checked claims, petitions, notices, applications, and court orders for compliance
- Updated the court's automated systems and performed data verification and error detection
- Performed related work as required.
Office Support Assistant/Outreach Officer
Office of the Prime Minister - National Aids Coordinating Committee (NACC)
02.2017 - 04.2021
- Assisted in the coordination of travel arrangements, including cost estimation and obtaining quotes
- Entered, updated, and retrieved data using a personal computer
- Maintained file registers and filing systems
- Gathered information from various sources for reports and documents
- Collected, sorted, and distributed incoming mail, documents, and packages
- Operated office equipment and reported repair needs
- Assisted individuals facing societal issues within various communities
- Supported community activities and relief initiatives, providing resources and organizing lifestyle programs
- Collaborated with stakeholders to obtain supplies and resources for client empowerment
- Performed other related duties as assigned.
Data Entry Clerk/Customer Service Representative/Clerical Assistant
Land Settlement Agency
03.2014 - 03.2016
- Processed customers' account documents, resolving discrepancies and ensuring accuracy
- Entered alphabetic and numeric information using a keyboard or optical scanner
- Maintained data entry requirements and operated office machines
- Filed papers and documents and answered customer inquiries.
Education
Master of Science - Counselling Psychology Emphasis Marriage & Family
University of The Southern Caribbean
Maracas Royal Road, St. Joseph11-2025
Bachelor of Science - Major in Social Work With Minor Youth Development
The University of The West Indies Open Campus
Gordon St, Tunapuna02.2023
ABE Level 4 Diploma - Business Management
College of Business And Computer Science Limited (CTS)
120 Southern Main Rd, Montrose12.2018
Skills
- Attention to detail
- Microsoft Office Suite
- Cultural competence
- Team collaboration
- Problem-solving skills
- Advocacy
- Communication skills
- Report writing
- Discharge planning
- Crisis intervention
- Administrative support
- Database entry
- Telephone etiquette
- Research abilities
- Client relationships
- scheduling and calendar management
- Integrity and confidentiality
- Emotional intelligence
- Individual counseling
Certification
- Inspiring and motivating Individuals - University of Michigan (2024)
- Human and Resource Management I: The University of the West Indies Open (2023)
- Positive Psychiatry and Mental Health: The University of Sydney (2023)
- Procurement Basics: Rutgers the State University of New Jersey (2023)
- Introduction to Abnormal Psychology: Wesleyan University (2023)
- Court Paralegal Training Program: Judiciary of Trinidad and Tobago (2022)
- Domestic Violence Active Listeners' Hotline - Family in Action (2021)
- Supporting Communities from the Frontlines: Mental Health and Psychosocial Support in Emergency Settings: Living Water Community (2021)
- Social Work Practice: Advocating Social Justice and Change: University of Michigan (2021)
- Emotional Intelligence: Master Anxiety, Fear, & Emotions - Udemy (2021)
- Cognitive Behavioural Therapy (CBT): Udemy (2021)
- Mediation and Conflict Resolution: ESSEC Business School (2020)
- Introduction To Psychology: University of Toronto (2020)
- Computer Literacy: National Energy Skill Centre (2007)
- Self-care Segment
References
- Ancil, Corbet, Superintendent Police Officer (Retired), 868-795-4631, Trinidad and Tobago Police Service, Chaguanas
- Beverly, Andrews, Deputy Director, 868-703-9080, Office of the Prime Minister: National Aids Coordinating Committee, Port of Spain, (PHD)
- Stacey, Valdez, Records and Document Manager, 868-342-9763, Urban Development Corporation of Trinidad and Tobago Limited (UDeCOTT), Port of Spain
Projects
COMTALK | Strengthening Psycho-Social and community Resilience in Rural areas in East Trinidad, Field Research: Perform extensive field visits to rural areas in East Trinidad to gather qualitative and quantitative data on community needs, challenges, and resources., Identify Areas in Need of Assistance: Catalog specific communities or regions in East Trinidad that require targeted psychosocial support and resilience-building initiatives., Support Project Implementation: Work closely with the project team to translate research findings into actionable strategies and interventions aimed at enhancing community resilience.
Community Service
- North Eastern Community Oriented Policing Section, Maloney Community Police Department, Police Youth: Oropune Police Youth Club, Voluntary Social Welfare Officer, May 2022, August 2023 Provided a conducive counselling environment for children in need of supervision (CHINs) and their parents, created a parent support group to help parents best support themselves and their children, utilised intervention tactics to address diverse client needs, helped individuals understand and overcome personal, social, and economic problems, and referred them to other entities to assist individuals
- Revival Capital Prophet Women Pray Group, voluntary social worker, January 2022, March 2022, domestic violence (safe preparation), signs of intimate partner violence, strength-building capacity
Timeline
Medical Social Worker
North Central Regional Health Authority
10.2024 - Current
FCD Court Services Officer
Judiciary of Trinidad and Tobago - Family and Children Division (FCD)
09.2023 - 10.2024
Office Support Assistant
Judiciary of Trinidad and Tobago - Family and Children Division (FCD)
06.2021 - 08.2023
Office Support Assistant/Outreach Officer
Office of the Prime Minister - National Aids Coordinating Committee (NACC)
02.2017 - 04.2021
Data Entry Clerk/Customer Service Representative/Clerical Assistant
Land Settlement Agency
03.2014 - 03.2016
Master of Science - Counselling Psychology Emphasis Marriage & Family
University of The Southern Caribbean
Bachelor of Science - Major in Social Work With Minor Youth Development
The University of The West Indies Open Campus
ABE Level 4 Diploma - Business Management
College of Business And Computer Science Limited (CTS)
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