Lisa Burnett
North York,Canada
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs.
Strong analytical abilities, leadership and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
37
37
years of professional experience
Work History
Consultant, Quality Incident Management Program / Project Management Systems / Executive Assistant to Executive Branch
Kaizen Environmental Services (Trinidad) Ltd.
04.2025 - Current
- Provides direct day-to day business administrative, leadership, project management and operational support to the CEO, COO and CMO
- Implemented and manages CEO Quality Incident Program
- Coordinate with executives to identify and monitor critical deliverables, ensuring timely resolution of delays.
- Development of a Project Management System to improve oversight, accountability, and efficiency across the organization
- Facilitated development programs to enhance team performance and increase overall productivity.
- Provides support for the development, implementation and monitoring of company’s Enviromental, Social, and Governance (ESG) Program and initiatives. Deputy Chair for ESG Steering Committee and Chair of both KAIZEN Care Wellness employee engagement programme and Tree Planting at the La Brea facility.
- Coordinated ESG DAY 2025 celebration of Kaizen ESG with the European Union Delegation to Trinidad and Tobago, the United Nations Development Program (UNDP) and UNESCO ASPnet to initiate Kaizen’s Tree Planting Program.
- Kaizen Environmental Services (TT) Limited (KESTL) is a full service environmental company providing waste management and remediation, natural resource conservation, environmental impact assessment, analytical testing services, as well as, air and water quality monitoring, spill response, ecosystem restoration, recycling programs, sustainability consulting, sales and rental of precise equipment for environmental measurements. Kaizen Environmental Services Limited operates in three (3) countries, Canada as the parent company, with subsidiaries in Trinidad, Guyana and Belize.
Managing Director
Body Essentials Medi Spa and Feet For Life Diabetic Clinic
Champs Fleurs, Trinidad and Tobago
08.2009 - 11.2024
- Managed daily operations of pilot project.
- Managed day-to-day construction and logistics for initial start up of new locations.
- Provided ongoing business knowledge and technical guidance to franchises.
- Provided overall budget, planning and business continuity strategy to franchises.
- Body Essentials Medi Spa is the first medical spa in Trinidad and Tobago providing corrective and rejuvenating skin, nail and foot treatments, specializing in Diabetic Foot Care. They initially opened its first location in Champs Fleurs as a pilot project in August 2009. Subsequently, a second location in San Fernando was opened in March 2011, and then Chaguanas in 2015.
Team Lead
Hospitals of Ontario Pension Plan
Toronto, Canada
01.2003 - 06.2008
- Defined overall project planning strategy, project deliverables and schedules.
- Organized, planned and coordinated all project tasks/scope to ensure deadlines were met.
- Developed and maintained project documentation.
- Prepared and reported monthly project progress to Sponsor and various management committees.
- Managed relationship with external vendors and business stakeholders.
- Assisted in development, design and implementation of infrastructure framework on projects.
- Planned and executed projects’ infrastructure for cost effectiveness and work effort efficiency.
- Aligned and coordinated with other key organizational projects with dependencies and touch points to our projects.
Team Lead
Towers Perrin
Mississauga, Canada
01.1999 - 01.2003
- Lead to 2 teams; Payment Settlement and Documentation.
- Handled escalated and complex client/member issues.
- In charge of preparation and sending payment interfaces to financial institutions.
- Prepared management reports and billings for the client, measuring performance standards and identifying potential extra billing opportunities.
- Developed and maintained a strong client relationship with their Human Resource staff, Trustee, Insurance carrier, Auditor and the Actuary, which included multiple external site visits.
- Prepared and delivered ISO training to staff for internal and external auditors.
- Coached staff on workflow processes and documented client specific procedures.
- This job involved third party pension administration of Defined Benefit private pension plans.
Senior Pension Analyst
Ontario Pension Board
Toronto, Canada
07.1989 - 12.1998
- Administration of pension payment benefits for retirees according to the PBSA, PBA and ITA.
- Recovered overpayments of pensions from estates and financial institutions, ensuring compliance with regulations.
- Monitored and followed up on delinquent accounts.
- Conducted implementation and user-acceptance testing of system upgrades to enhance functionality and user experience.
- Performed and quality reviewed standard and non-standard complex calculations.
- Developed standard working procedures.
- Prepared non-standard member correspondence.
- This job involved Defined Benefit pension administration of a public service pension plan.
Education
Business Administration - Accounting Finance
Ryerson University
TorontoSkills
- Incident Management
- Risk Management
- Project Management
- Data Analysis
- Microsoft Project
- Microsoft Office Suite
- Visio
- Power Point
- Teams
- Management / Leadership
- Executive Assistant
Skills Summary
Certified Project Management Professional (PMP).
Strong project management discipline with extensive experience in effectively managing multiple project team(s), logistics and operational elements ensuring projects phases of project delivery are performed effectively and in line with company’s goals.
Management / Leadership
Team Lead for data analysis and production of multiple phase process flow streams: Payment Settlements, Data Assessment, Pre and Post Data Conversion defect resolutions, Remediation project streams, Documentation Control.
Possess superior leadership skills with the ability to motivate and effectively communicate with staff.
Strong technical aptitude with strong account management skills.
Competent problem solving and analytical skills.
Strong work ethic, adaptability and time management.
Good interpersonal and communication skills. Proficient decision making skills.
Highly motivated, quick learner and extremely versatile.
Demonstrated experience in facilitation, consulting, business analysis, research, report writing and presentation skills.
Excellent strategic and tactical planning skills.
Extensive experience in trouble shooting and issue resolution.
Versatile and easily adaptive to any operational environment.
Pension Administration
19 years of pension benefits administration (pension benefits, medical, dental and life insurance) and data integrity management experience.
Professional Development
- Project Management Institution (PMI), Project Management Professional (PMP), 06/01/05
- York University Schulich Executive Education Centre, Toronto, Business Skills for Project Managers, Managing IT Projects Effectively, Masters Certificate in Project Management, Project Leadership Strategies & Simulation, Juggling Multiple Projects
- Jane Robertson & Associates Inc., Writing Strategies for Professionals
Languages
English
First Language
Activities Hobbies Interests
An avid Hockey and Soccer fan and enjoys attending live games. Recreationally plays badminton, soccer, squash and swim. Life’s aim is to travel the world and discover the other Canadian provinces. Loves gardening and experiencing new foods.
Timeline
Consultant, Quality Incident Management Program / Project Management Systems / Executive Assistant to Executive Branch
Kaizen Environmental Services (Trinidad) Ltd.
04.2025 - Current
Managing Director
Body Essentials Medi Spa and Feet For Life Diabetic Clinic
08.2009 - 11.2024
Team Lead
Hospitals of Ontario Pension Plan
01.2003 - 06.2008
Team Lead
Towers Perrin
01.1999 - 01.2003
Senior Pension Analyst
Ontario Pension Board
07.1989 - 12.1998
Business Administration - Accounting Finance
Ryerson University