LISA MARIE RAMCHARAN -TANG KWOK
El Dorado
Summary
Possessing excellent interpersonal skills and positive, upbeat attitude. Familiar with safety protocols in aviation and adept at delivering exceptional customer service. Committed to ensuring passenger comfort and safety while fostering pleasant flight experience.
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
21
21
years of professional experience
Work History
Flight Attendant
Caribbean Airlines
Piarco, Trinidad And Tobago
08.2009 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA,ICAO and CAL regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Ensured safety and comfort of customers onboard aircraft.
- Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
- Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
- Improved team morale and efficiency with proactive communication and coordination during in-flight service.
ESTEE LAUDER BRAND MANAGER
MAYFAIR KNITTING MILLS
PORT OF SPAIN
05.2008 - 06.2009
- Researched market trends to identify customer needs and preferences for strategic planning.
- Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Boosted product sales with innovative promotional strategies and attractive packaging designs.
ESTATE CONSTABLE
AIRPORTS AUTHORITY OF TRINIDAD AND TOBAGO
PIARCO
09.2003 - 05.2008
- Contributed to efficient police operations by maintaining accurate records and timely completing reports.
- Conducted thorough investigations to solve cases, utilizing strong analytical and problem-solving skills.
- Improved traffic safety by enforcing traffic laws and identifying high-risk areas for increased patrol presence.
- Responded quickly to emergency calls for service, assessing situations accurately while prioritizing resources accordingly.
- Enhanced community safety by conducting regular foot and vehicle patrols.
- Supported crime prevention efforts by conducting property checks during non-business hours.
- Successfully de-escalated tense situations using effective communication skills and empathy towards involved individuals.
- Maintained public order during large events, effectively coordinating with other law enforcement agencies.
- Provided critical support during emergency situations, prioritizing public safety while working closely with first responders.
- Protected life and property through enforcement of regulations and laws.
Education
Associate of Applied Science - Criminal Justice
COSTAATT
PORT OF SPAIN03-2025
CERTIFICATE - HUMAN TRAFFICKING AWARENESS
MINISTRY OF NATIONAL SECURITY
ONLINE 09-2020
Certificate - ICAO BASIC INSTRUCTORS COURSE
ICAO & AATT
MAUSICA TRAINING CENTER12-2017
Certificate - ICAO NATIONAL INSPECTORS COURSE
ICAO & AATT
MAUSICA TRAINING COLLEGE06-2016
CERTIFICATE - SUPERVISORY MANAGEMENT
CIPRIANI COLLEGE OF LABOUR AND COOPERATIVE STUDIES
VALSAYN12-2012
Certificate - PROJECT MANAGEMENT
CIPRIANI COLLEGE OF LABOUR AND COOPERATIVE STUDIES
VALSAYN 07-2007
CERTIFICATE - BASIC AVIATION SECURITY
AATT & ICAO
PIARCO10-2003
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Time management
- Professional appearance
- Verbal and written communication
- Interpersonal communications
Timeline
Flight Attendant
Caribbean Airlines
08.2009 - Current
ESTEE LAUDER BRAND MANAGER
MAYFAIR KNITTING MILLS
05.2008 - 06.2009
ESTATE CONSTABLE
AIRPORTS AUTHORITY OF TRINIDAD AND TOBAGO
09.2003 - 05.2008
Associate of Applied Science - Criminal Justice
COSTAATT
CERTIFICATE - HUMAN TRAFFICKING AWARENESS
MINISTRY OF NATIONAL SECURITY
Certificate - ICAO BASIC INSTRUCTORS COURSE
ICAO & AATT
Certificate - ICAO NATIONAL INSPECTORS COURSE
ICAO & AATT
CERTIFICATE - SUPERVISORY MANAGEMENT
CIPRIANI COLLEGE OF LABOUR AND COOPERATIVE STUDIES
Certificate - PROJECT MANAGEMENT
CIPRIANI COLLEGE OF LABOUR AND COOPERATIVE STUDIES
CERTIFICATE - BASIC AVIATION SECURITY
AATT & ICAO