Lisa Marina Thomas

• Through active listening, building trust, and goal setting supported individuals and group development, including emotional well-being.
• Empowered individuals to take ownership of their own professional growth, providing tools and resources needed for success.
• Currently doing a course in Coaching Neurodiverse Teens and Adults (ADHD, Autism included)
• Organized and prepared written summaries of project reports and action plans.
• Provided constructive feedback during coaching sessions, encouraging continuous improvement and personal growth.
• Developed strong relationships with individuals, establishing trust as a go-to resource for career guidance and support.
• Addressed performance gaps by creating targeted action plans and providing ongoing coaching to improve skills over time.
• Enhanced team performance by implementing personalized coaching plans and development strategies.
• Boosted employee engagement through individualized coaching sessions and group workshops.
• Facilitated virtual, in-person and blended learning sessions.

• Managed day-to-day business operations.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
• Trained and guided team members to maintain high productivity and performance metrics.
• Led individual and group tutoring sessions, focusing on targeted areas of improvement for each student.
• Actively sought feedback from students regarding their tutor experiences, using this information to make continuous improvements in service delivery.
• Assisted in curriculum development to improve student understanding and overall performance.
• Managed scheduling and logistics for tutoring sessions, ensuring optimal use of resources and seamless coordination between students and tutors.
• Implemented personalized learning plans tailored to each student''s needs, resulting in improved academic outcomes.
• Collaborated with fellow tutors to share best practices and enhance the overall quality of services provided.
• Provided support to students with diverse learning needs by adapting instructional methods accordingly.
• Maintained accurate records of each student''s progress, using this information to inform future instruction effectively.
• Evaluated student progress regularly through formative assessments, providing timely feedback on strengths and areas for improvement.
• Developed strong working relationships with students and parents, encouraging consistent feedback to optimize progress.
• Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
• Assessed student learning needs and provided relevant instruction to close knowledge gaps.
• Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
• Mentored and coached students with focus on developing independence and self-confidence.
• Conducted tutoring sessions at schools, homes and public spaces.
• Maintained records of student assessments, tutoring activities and results.
• Issued reports updating students, parents and teachers on student progress.
• Led tutoring workshops for groups of students with related tutoring needs.

• Led 2008 - 2009 fund raising campaign through existing companies and brought on new companies via presenting United Way's signature program - payroll deduction and organization matching the contribution.
• Created Impact assessments for the NGO's that were supported during the period.
• Implemented rigorous analytics tracking to monitor campaign effectiveness and inform future strategy decisions, leading to continued growth in key performance metrics.
• Maximized ROI on advertising budget by optimizing campaign strategies and targeting specific audience segments.
• Streamlined reporting processes for better tracking of campaign performance, leading to more informed decisionmaking.
• Developed strategic partnerships with industry influencers and media outlets to increase brand visibility and reach new audiences.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Continually maintained and improved company's reputation and positive image in markets served.
• Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.
• Generated sponsorships with related and partnering entities to enhance marketing objectives.
• Wrote and distributed press releases to increase brand visibility.
• Reported quarterly to United Way's Local Board of Directors on Fund Raising Campaign and Impact of Donations. This also extended to United Way International.

• Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
• Enhanced brand recognition by developing and executing targeted marketing campaigns.
• Organized and delivered training sessions for new product content and technological advancements.
• Coordinated trade show participation, showcasing products effectively while networking with industry professionals to expand business relationships.
• Mentored junior team members, fostering professional growth and development within the department.
• Mentored and trained more than 500 Avon representatives.

Sole Distributors for Hawaiian Tropic Sunblock and Skin care range and Cutters Insect Repellent

• Enhanced company's market position by identifying and pursuing new business opportunities.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Managed day-to-day business operations.

• Leveraged deep understanding of cultural differences between countries when conducting negotiations or building client relationships abroad, fostering mutual respect amongst parties involved in each deal made.
• Expanded market share by identifying new business opportunities in untapped regions.
• Optimized inventory levels by working closely with supply chain teams to ensure timely delivery of products.
• Continuously monitored industry trends and global economic conditions, staying ahead of potential challenges or opportunities that could impact export sales performance.

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.