Lori-Ann Lawrence
Chaguanas
Summary
Results-oriented professional dedicated to excellence and customer satisfaction. Known for prioritizing people and practicing good governance. Experienced in delivering quality outcomes across various sectors, with a focus on environmental sustainability.
Overview
2025
2025
years of professional experience
Work History
App. Customs Clerk
Skyline Freight Limited
Woodbrook
06.2003 - 07.2006
- Performed tasks such as preparing C82 forms accurately while calculating for the Bureau of Standard followed by proficiently handling invoice preparation. Ensured excellent customer service provision along with effective cargo collection practices and timely filing. Demonstrated strong acumen in managing both fleet and staff resources.
- Prepared documentation to ensure compliance with customs regulations.
- Calculated applicable duties, taxes, fees, and charges based on current laws and regulations.
- Worked closely with customers throughout the entire import and export process.
- Tracked shipments and communicated with carriers to confirm arrival time and release.
Assistant/Secretary to Industrial Relations Consultant
Private Organisation
01.2011 - Current
- Prepared invoices, legal documents, and presentations for training sessions using Microsoft PowerPoint/Word efficiently.
- Prepared reports, presentations, memos, letters, and other documents as needed.
- Organized special events and managed all logistics associated with them.
- Maintained a filing system for important documents such as contracts, agreements, invoices.
- Acted as liaison between external stakeholders such as vendors or clients when necessary.
Clerk II Ag. Friendly Societies Unit
Ministry of Labour
- Organized and maintained filing systems for confidential documents.
- Maintained inventory levels of office supplies and equipment as needed.
- Developed detailed spreadsheets to track financial data and trends.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Created memos, letters, emails, reports, presentations as requested by management.
- Provided administrative support such as scheduling appointments or meetings.
Clerk II/III Ag.Research and Planning Unit
Ministry of Labour
Chaguanas
01.2003
- Offered essential support to senior citizens as their primary caregiver
- Prioritized patient well-being and adherence to prescribed dosages while managing medication distribution for geriatric population.
Clerk III Ag.Pension and Leave/Human Resource Unit
Ministry of Labour
- Managed pension and leave calculations.
Clerk I Training and Development Unit
Ministry of Labour
- Preparation of documents for Training Sessions-Internal and External, Typing memoranda, letters, Filing, Managing stock/stocktaking, Distribution of brochures for Co-operative Societies/Credit Unions/In-Formation Societies, JCEP Awards preparation
Commissioner’s Executive/Secretariat
Commissioner for Co-operative Development Division - Commissioner’s Secretariat
- Liaison Officer, Reading and distribution of Legal Correspondence and Files, Organizing Meetings both Internally and Externally, Statistical data input
- Assisted in the preparation of meeting agendas and minutes for Commissioners.
- Collaborated with other governmental entities on shared initiatives or programs.
- Served as a liaison between Commissioners and external stakeholders such as government agencies, businesses, non-profits.
- Resolved customer inquiries and complaints requiring management-level escalation.
Clerk III Ag.(Statistic Clerk)National Employment
Ministry of Labour
- Managed customer service, handled mail dispatching, and oversaw administrative staff.
- Effective communication with employers and registration of clients for employment.
- Prepared statistical reports weekly, monthly, annually.
- Organized and facilitated World of Work seminar for employment candidates.
- Provided friendly and professional greetings to visitors while directing them accordingly.
- Maintained inventory levels of office supplies and equipment as needed.
- Entered data into computer systems accurately and efficiently.
- Answered customer inquiries via phone and email.
Clerk II/III Ag.Research and Planning Unit
Ministry of Labour
- Liaison Officer, Preparation of Documents for Seminar, Customer representative
Clerk III/IV Office Manager
Ministry of Labour
Port-of-Spain
11.2020 - Current
- Prepared memoranda, letters, and presentations as an Office Manager with a strong background in general administration.
- Answered phones in a courteous manner while providing excellent customer service.
- Processed customer payments accurately and efficiently.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Maintained inventory levels of office supplies and equipment as needed.
- Verified accuracy of all paperwork prior to submission for processing.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Monitored and directed work of lower-level clerks.
Ag.Accounting Assistant Accounts Department
Ministry of Labour
- Analyzed overpayments and arrears while preparing monthly expenditure
- Worked closely with auditors during year-end audits to provide necessary documentation.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Checked figures and postings for correct entry.
- Processed payroll, calculated wages, deductions, and issued paychecks.
- Maintained accurate financial records and documentation in compliance with financial regulations.
Education
Certificate - E.C.C.E
University of West Indies
06-2011
Sacred Heart Girls’ Roman Catholic School
St. Francois Girls’ College
University of the West Indies
Cipriani College of Labour And Co-operative Studies
Skills
- Team Player
- Excellent personal and interpersonal communication skills
- Enjoy learning new systems and procedures
- Data Entry
- Honest and Patient
- Self-Motivated
- Imaginative and Inquisitive
- Strong Organization
Accomplishments
- Class Prefect (1998-2001)
- Certificate in Cosmetology (U.W.I) (2013)
- Certificate in Tiling (2013)
- Certificate in Dance (Ballroom) (2014)
- Certificate Microsoft Office Suite
- Certificate Institute of Training and Development in Event Management, Protocol and Public Relations (2007)
References
- Carlis Pierre, Customs Officer, # 11 Flamingo Avenue, River Estate, Diego Martin, 637-3009
- Stephen Thomas, Industrial Relations Specialist, St. Benedict Gardens Road, Tunapuna, 355-1260/754-7742, sthomas5500@hotmail.com
- Carla Harrison-Forde, Business Manager, Just My Size, Auzonville Mall, Tunapuna, 780-9742, misscalaloo@hotmail.com
- Gillian Dundas, Teacher 1, Bourg Mulatresse RC School, Santa Cruz, 731-1272
Hobbies and Interests
- Caribbean Cancer Research Initiative (CCRI) - Volunteer
- Trinidad and Tobago Red Cross - Volunteer
- Habitat for Humanity - Volunteer
- Truper International - Brand Ambassador
- Our Lady of the Rosary Charismatic Prayer Group - Community Work
- KIWANIS Club of Esteem Builders of Trinidad - Community and Charitable Organization - Secretary
Timeline
Clerk III/IV Office Manager
Ministry of Labour
11.2020 - Current
Assistant/Secretary to Industrial Relations Consultant
Private Organisation
01.2011 - Current
App. Customs Clerk
Skyline Freight Limited
06.2003 - 07.2006
Clerk II/III Ag.Research and Planning Unit
Ministry of Labour
01.2003
Clerk I Training and Development Unit
Ministry of Labour
Commissioner’s Executive/Secretariat
Commissioner for Co-operative Development Division - Commissioner’s Secretariat
Clerk III Ag.(Statistic Clerk)National Employment
Ministry of Labour
Clerk II/III Ag.Research and Planning Unit
Ministry of Labour
Ag.Accounting Assistant Accounts Department
Ministry of Labour
Certificate - E.C.C.E
University of West Indies
Sacred Heart Girls’ Roman Catholic School
St. Francois Girls’ College
University of the West Indies
Cipriani College of Labour And Co-operative Studies
Clerk II Ag. Friendly Societies Unit
Ministry of Labour
Clerk III Ag.Pension and Leave/Human Resource Unit
Ministry of Labour
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