Lovern Cox
Curepe
Summary
Dynamic Executive Coordinator with a proven track record at the Ministry of Sports and Community Development, excelling in project management and communication. Recognized for enhancing operational efficiency and fostering stakeholder relationships. Adept at data analysis and conflict resolution, driving successful outcomes in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Executive Co-Ordinator
Ministry of Sports and Community Development
04.2024 - 04.2025
- Managed the Executive office across both in Trinidad and Tobago, ensuring seamless operations and coordination.
- Overseeing all Human Resources functions, performance management.
- Directed the calendar, scheduling meetings, events, and ensuring optimal time management and prioritization.
- Maintained effective communication between the Ministry and key stakeholders, including governmental agencies and community organizations.
- Developed and implemented administrative procedures to streamline office functions, improving overall efficiency.
Service Advisor
Massy Motors Limited
01.2024 - 04.2024
- Manage customer experience at Massy service center for vehicle service.
- Co-ordinating with technician and workshop to ensure timely delivery.
- Providing updates to customers and following through on customer service experience.
Visa Assistant
United States Embassy
Port of Spain
06.2015 - 01.2024
- Acting Supervisor for two (2) years and two (2) years Team Lead.
- Managing a team of six (6) persons.
- Co-ordinating the implementation of US Immigrant and Nationality Act. Ensuring that the standard of work is aligned with organizational goals and objectives.
- In my role as Team Lead and previous role as Acting Supervisor, I oversaw many projects within the section, for example coordinating the section's physical move, transition of courier service and section training days.
- Communicated on a regular basis with the Ministry of Foreign and CARICOM Affairs, Office of The Prime Minister, Office of the President and all foreign missions in Trinidad and Tobago for the issuance of visas to facilitate legitimate travel to the United States.
- Ensure that staff respond to emails in a timely and professional manner.
- Trained six (6) new employees in their day-to-day duties.
- Complete staff performance review.
- Assist with the interview process of new staff recruitment.
- Nine (9) years of administrative work.
- Oversee transition of courier service from DHL to TT post.
- Oversee section training portfolio.
- Oversee section reflooring project.
- Processed (Embassy record) 400 visas in one (1) day.
- Processing of Immigrant and Non-immigrant visa.
- Co-ordinating the implementation of new processing guidance by Washington D.C.
- Data entry of passports.
- Review applicant's documents.
- Printing of visas.
- Mail processing.
- Customer service for up to three hundred (300) applicants daily.
- Coordination with DHL for delivery of applicant's documents.
- Processing of diplomatic and official visa.
- Keeping updated current knowledge of US Immigration law.
- Monitor Immigrant Visa mailbox.
Treasury Assistant
First Citizens Bank
09.2014 - 04.2015
- Managed the collection and input of cash transaction details into the Cash Flow Tracking system.
- Coordinated, reconciled, and dispensed account payable cheques to vendors on a weekly basis.
- Managed highly confidential correspondence and payments.
- Ensure compliance, operational risk controls in accordance with FCB's standards and policies; and optimize relations with regulators by addressing any issues.
- Managed transaction details and provided clerical support for wire transfers.
- Prepared daily activity reports for Senior management.
- Provided administrative support for account maintenance.
Bank Teller
Royal Bank of Canada
01.2009 - 10.2010
- Quickly established credibility with clients and remembered over 50+ names of regulars, creating a friendly rapport with customers.
- Adhered to strict safe deposit box operations and guidelines.
- Organized 200+ customer transaction receipts daily so that they could be properly filed in a timely manner.
Bank Teller
Republic Bank Limited
09.2005 - 12.2008
- Managed standard teller transactions from customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing cheques, balancing cash drawers, handling night deposits and correcting discrepancies.
- Completed 20+ customer transactions per hour with extreme attention to detail.
- Sold and redeemed US currency to customers as needed.
- Responded to customer account inquiries from 130+ weekly accounts.
- Assisted with the training of 2 new tellers, ensuring they received a comprehensive education on proper banking policies.
Education
B.A - Business Management
School of Accounting and Management
09.2014
Certificate of Business Administration -
School of Accounting and Management
09.2009
Skills
- Exceptional verbal and written communication skills
- Strong interpersonal skills
- Negotiation skills
- Organizational ability
- Attention to detail
- Time management
- Conflict Resolution
- Change Management
- Problem Solving
- Microsoft Office Suite
- Project Management
- Task management
- Budget planning
- Data Analysis
References
- Susan L 'Ecuyer, Supervisor, United States Embassy, lecuyersb@state.gov, 1 (202) 981-8207
- Umar Moulta-Ali, American Citizen Service Chief, Accra Ghana, Moulta-aliu@state.gov, 1 (917) 847-1926
Awards
EAGLE AWARD, Highest award for local staff
Certificates And Courses
- CARICOM Single Market Economy (CSME)
- Non-Immigrant Visa, Foreign Service Institute (Washington D.C.), 10/01/19
- Supervisory Training, Foreign Service Institute (Washington D.C.), 10/01/19
- Immigrant Visa, Foreign Service Institute (Virtual), 04/01/21
Timeline
Executive Co-Ordinator
Ministry of Sports and Community Development
04.2024 - 04.2025
Service Advisor
Massy Motors Limited
01.2024 - 04.2024
Visa Assistant
United States Embassy
06.2015 - 01.2024
Treasury Assistant
First Citizens Bank
09.2014 - 04.2015
Bank Teller
Royal Bank of Canada
01.2009 - 10.2010
Bank Teller
Republic Bank Limited
09.2005 - 12.2008
B.A - Business Management
School of Accounting and Management
Certificate of Business Administration -
School of Accounting and Management
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