Lyann Lee
San Fernando,SFO
Summary
Driven Floor Supervisor with a proven track record at Golden Brothers Supermarket & Liquor Centre, enhancing customer satisfaction and boosting sales through innovative merchandising. Excelled in team leadership and POS systems operations, adeptly resolving conflicts and training new staff, ensuring a productive and harmonious work environment.
Overview
4
4
years of professional experience
Work History
Floor Supervisor
Golden Brothers Supermarket &Liquor Centre
01.2020 - 04.2024
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Held team meetings to gain feedback, provide updates and set policies.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Business Diploma - Certificate in Business Management
School of Accounting& Management
San Fernando, Trinidad And Tobago09.2018
Skills
- Customer Satisfaction
- POS systems operations
- Team Leadership
- Customer Relations
Timeline
Floor Supervisor
Golden Brothers Supermarket &Liquor Centre
01.2020 - 04.2024
Business Diploma - Certificate in Business Management
School of Accounting& Management
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