Lyndon Mohammed

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

• Developed the strategic plan for the department in conjunction with the Vice President of Subway
• Managed an employee database of approximately 400 to 600 employees within forty-two (42) Subway outlets throughout Trinidad and Tobago
• Increased sales by approximately 5% over prior year (2011>2012)
• Reduced food and paper costs while increasing sales, service quality and customer satisfaction.
• Developed new strategies to achieve increased profitability per Subway store
• Participated in an overall departmental restructure – played a key role in the development of Operations managers and Area managers
• Successfully spearheaded and coordinated the changeover of the new Sub shop 2008 software and PAR hardware (point of sales systems) at all 42 locations within the one month stipulated timeline
• Successfully implemented the “assembly line” system known as Thru-put to improve the speed of service at all locations
• Successfully launched promotions such as Plenty for Twenty and Daily Deal in coordination with Marketing Manager
• Sales and Customer Service Manager
• Developed a strategic plan for the department in conjunction with the management of Nestlé Professional
• Expanded customer database from approximately 600 to 900 within four (4) months of assuming the position
• Increased sales by approximately 30% after a complete redesign of the logistical systems
• Achieved average sales of 8000 cases per month against a target of 5000 cases, based mainly on visiting established and new customers
• Reduced distribution and labor costs by 15% while increasing sales, service quality and customer satisfaction.
• Developed new strategies to achieve increased profitability per SKU
• Participated in an overall organizational restructure – played a key role in the development of operations for new departments
• Vending Co-ordinator
• Directed the sales team to exceed monthly target of $500K – the team was previously considered to be an underperforming unit
• Dealt directly with customers on a one-to-one basis to identify and rectify service issues
• Re-engineered the Sales Reports to monitor and improve day to day sales activity
• Achieved the lowest returned/damaged product of

• Franchisee Course of Study (Operations of Subway restaurant) - Subway Head Office, Connecticut
• Service Subway Equipment Training - Coca Cola, Atlanta, Georgia
• Leadership Training - Dale Carnegie
• Effective Supervisory Management – ECA
• OSHA 1910 General Industry Regulation Standards - Tennessee Technology Centre/ SEITS
• OSHA 29 CER 1910146 Confined Space Entry - Tennessee Technology Centre/ SEITS
• Conflict Resolution - Synergy Training Institute
• People & Performance Management - Synergy Training Institute
• Public Health - Synergy Training Institute
• Warehouse & Inventory Management - Synergy Training Institute