Lyndon Thomas
Princes Town
Summary
High-performing professional utilizing integrity and leadership skills to drive positive results within organizations. Adaptable in diverse situations, excelling under pressure and tight deadlines.
Overview
14
14
years of professional experience
Work History
Client Assistance Officer
RBC Royal Bank Limited
Princes Town, Trinidad And Tobago
07.2003 - 03.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
High School Diploma -
St. Stephen's College
Craignish Village, Princes Town06-2002
Skills
- Data Entry
- Complaint resolution
- Product Knowledge
- Information Security
- Inbound and Outbound Calling
- Appointment Scheduling
- Account updating
- Paperwork Processing
- Report Generation
- Administrative Support
- Typing proficiency
- Critical Thinking
Accomplishments
- Recognition Award for Exceptional Customer Service
- Training in Anti-Money Laundering Guidelines
- Conducted branch training for the introduction of internet banking and mobile banking
Affiliations
- Volunteer basketball coach with Eagles Basketball Club in La Romain
Timeline
Client Assistance Officer
RBC Royal Bank Limited
07.2003 - 03.2017
High School Diploma -
St. Stephen's College
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