Roxanne Charless-Mapp
Champ Fleur
Summary
Dedicated and customer-focused professional with years of experience in the customer service field, adept at delivering exceptional service and building strong relationships with clients. Skilled in handling inquiries, resolving issues, and providing product recommendations to meet customer needs. Passionate about makeup and beauty, with a keen eye for trends and techniques. Experienced in assisting customers with makeup-related queries and providing personalized recommendations. Excited to leverage customer service expertise and passion for makeup to contribute to the success of a dynamic beauty brand or retail environment.
Overview
17
17
years of professional experience
Work History
Cashier
STANDARDS DISTRIBUTION LIMITED
07.2014 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Accounting and balancing daily shifts and providing accurate transactions and daily reports
Telephone Operator/Customer Care
DIRECONE
05.2008 - 04.2009
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Promotion of products and services.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
Patient Care/Geriatric Nurse Assistant
PATRICE SENIOR CITIZEN HOME
10.2007 - 04.2008
- Facilitated smooth transitions between shifts by accurately documenting patient information and ensuring proper hand-off to incoming staff members.
- Ensured timely administration of medications under the supervision of nursing staff, reducing errors and improving overall patient health.
- Improved patient quality of life by providing compassionate care and assistance with daily activities.
- Provided relief for family caregivers by offering respite care services, allowing them time to recharge or attend to personal matters.
- Enhanced patient comfort by performing tasks such as bathing, grooming, and dressing.
- Observe or examine patients to detect symptoms that may require medical attention such as bruises, open wounds, or blood in urine.
Customer Sales Associates
PAYLESS SHOESOURCE
11.2006 - 12.2007
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
- Maintain proper knowledge of products as well as sales and promotions to efficiently assist customers.
Education
GED -
St. Charles High School
Tunapuna06.2006
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Makeup Application
- Makeup product knowledge
- Multitasking and Organization
- Tech-savvy
Timeline
Cashier
STANDARDS DISTRIBUTION LIMITED
07.2014 - Current
Telephone Operator/Customer Care
DIRECONE
05.2008 - 04.2009
Patient Care/Geriatric Nurse Assistant
PATRICE SENIOR CITIZEN HOME
10.2007 - 04.2008
Customer Sales Associates
PAYLESS SHOESOURCE
11.2006 - 12.2007
GED -
St. Charles High School
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