Makalah Goodridge
El Dorado
Summary
Detail-oriented administrative professional with over 3 years of experience in clerical support, customer service, and office coordination. Recognized for exceptional organizational skills, attention to detail, and the ability to maintain confidentiality with sensitive records. Proven track record in managing data entry and documentation with precision, and in communicating effectively with diverse teams and clients. Certified in Human Resource Management and currently pursuing a Master’s in Business Psychology, I am combining HR knowledge with insight into workplace behavior to drive positive organizational outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clerical Assistant
Ministry of Legal Affairs
05.2025 - Current
- Ensured accuracy in data entry, enhancing record-keeping systems, and minimizing errors in official documents.
- Prepared sensitive reports and correspondence while maintaining the strict confidentiality of information.
- Performed a variety of clerical tasks (copying, faxing, filing) to support staff, and ensure efficient office operations and proper document management.
Sales Account Executive
PowerSave Solutions Limited
04.2024 - 07.2024
- Conducted sales calls to introduce products and services to potential customers.
- Developed relationships with key decision-makers in target accounts to facilitate growth.
- Identified new opportunities within existing accounts through effective cross-selling initiatives.
- Simultaneously managed multiple client accounts while delivering exceptional customer service.
Clerk II
Abel Building Solutions
01.2022 - 04.2024
- Processed customer transactions (payments, refunds, and exchanges) with a high degree of accuracy, ensuring customer satisfaction, and maintaining error-free records.
- Collaborated with product centers and sales teams to provide high-quality product consultations to customers, enhancing the overall customer experience.
- Ensured high accuracy in order fulfillment by meticulously picking, packing, invoicing, and shipping orders, thereby supporting smooth operations and timely deliveries.
Education
MASTER OF SCIENCE IN BUSINESS PSYCHOLOGY - Applied Psychology
UWI School Of Business & Applied Studies Ltd (Current)
Port Of Spain, POS12-2025
BACHELOR OF SCIENCE IN BIOLOGY - BIOMEDICAL
University of The Southern Caribbean (CLASS 21’)
Maracas, St Joseph12.2021
Skills
- Office administration: Filing, copying, faxing, and document management
- Data entry and records management: accurate data processing and database maintenance
- Organizational skills: attention to detail, prioritization, and workflow coordination
- Multitasking and time management: handling multiple tasks, accounts, and meeting deadlines
- Interpersonal communication: effective written and verbal communication, customer service
- Confidentiality and discretion: handling sensitive information with trust and integrity
- Problem-solving and decision-making: analyzing issues and implementing effective solutions
- Adaptability and quick learning: easily mastering new procedures, software, and policies
- Computer proficiency: MS Office Suite (Word, Excel, PowerPoint); familiar with CRM tools
Skills Hobbies
I work exceptionally well with others, dependable and well-organized with the ability to communicate effectively and efficiently. I adapt quickly to any given environment or situation and I am very detail-oriented individual with a burning desire to learn and develop in the Customer Service field henceforth expanding my experience for my future career path in Management. I enjoy travelling and reading. I am also a past National Tennis player for Trinidad and Tobago.
References
- Father Kenley Baldeo, Priest, 793-8292
- Stacey Lezama, Chief Petty Officer, Coast Guard, 358-7088
- Junior Craigg, Manager, 472-8144
- Ronald Ramnarine, Operations Manager, 384-2063
Certification
- CRM Proficiency
- Certificate in Phlebotomy
- First Aid, CPR and AED Certified
- Certificate in Human Resource Management
Timeline
Clerical Assistant
Ministry of Legal Affairs
05.2025 - Current
Sales Account Executive
PowerSave Solutions Limited
04.2024 - 07.2024
Clerk II
Abel Building Solutions
01.2022 - 04.2024
MASTER OF SCIENCE IN BUSINESS PSYCHOLOGY - Applied Psychology
UWI School Of Business & Applied Studies Ltd (Current)
BACHELOR OF SCIENCE IN BIOLOGY - BIOMEDICAL
University of The Southern Caribbean (CLASS 21’)
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