Summary
Overview
Work History
Education
Skills
Timeline
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Makida Burnette

Makida Burnette

Curepe

Summary

Dynamic customer service professional with a proven track record at Cell Serve Bmobile, excelling in team performance and employee training. Skilled in revenue reporting and relationship management, I consistently enhance customer experiences while driving productivity and achieving targets. Adept at multitasking and utilizing Microsoft Excel for data management.

Overview

2
2
years of professional experience

Work History

Supervisor

cell serve bmobile
Trincity
10.2024 - Current
  • Created new strategies for improving customer service standards within the organization.
  • Developed strategies to improve team performance and productivity.
  • Trained new employees on company policies and procedures.
  • Responded to customer questions regarding products, prices, and availability.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained positive working relationships with fellow staff and management.
  • Issued receipts, refunds, credits, or change due to customers.
  • Prepared monthly reports detailing progress toward meeting targets in areas such as revenue growth and margin improvement.
  • Performed daily opening and closing procedures.
  • Managed the cash register, processed payments, and handled returns and exchanges.

CSR

kids haven
Grand Bazaar
09.2023 - 02.2025
  • Worked effectively in team environments to make the workplace more productive.
  • Test the toys to ensure they are functioning properly.
  • Cleaned shelves and straightened items on shelves to ensure a neat appearance.
  • Greeted customers and assisted them in locating items.
  • Received payment by cash, check, credit cards, vouchers, or automatic debits.
  • Performed daily store opening and closing procedures.
  • Conducted price negotiations with customers while staying within company guidelines.
  • Greeted callers and identified their needs quickly and accurately.

CSR, Sales

iqor
Bartaria
02.2024 - 04.2024
  • Conducted market research to identify new sales opportunities.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Offered additional products or services to enhance customer experience.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and assisted with product inquiries, billing questions, and other customer service-related issues.
  • Monitored call queues to prioritize incoming calls by urgency or importance level.
  • Updated customer accounts, addresses, and contact information within call management databases.

Education

High School Diploma -

San Juan North Secondsary
Santa Cruz Trinidad And Tobago
06-2023

Skills

  • Customer service
  • Team performance
  • Employee training
  • Revenue reporting
  • Cash handling
  • Relationship management
  • Microsoft Excel experience
  • Team building
  • Teamwork and collaboration
  • Multitasking capacity
  • Upselling techniques
  • Data entry

Timeline

Supervisor

cell serve bmobile
10.2024 - Current

CSR, Sales

iqor
02.2024 - 04.2024

CSR

kids haven
09.2023 - 02.2025

High School Diploma -

San Juan North Secondsary

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Makida Burnette