Malachi Francis
Summary
I am a highly dedicated and detail-oriented professional with a diverse background and extensive experience. My expertise lies in exam supervision, painting, masonry labor, and customer service, enabling me to possess a comprehensive understanding of various industries and a versatile skill set. I exhibit exceptional organizational skills and proactively approach tasks. Leveraging a solid educational foundation in graphic design and building construction technology, I successfully merge technical knowledge with practical experience to consistently deliver outstanding results in all endeavors. I firmly believe that my diverse qualifications and experience render me a valuable asset to any team or organization.
Overview
6
6
years of professional experience
Work History
Clerical Assistant
On-the-Job Training Programme
09.2024 - Current
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Input data into spreadsheets and databases.
- Prepared and edited documents to produce precise, accurate and professional communication.
Customer Service Representative
IQOR
11.2021 - 09.2023
- Answered inbound calls and greeted customers with energy and enthusiasm.
- Placed outbound calls and communicated with energy and enthusiasm with customers.
- Built lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Demonstrated understanding and exceeded call center metrics while consistently providing excellent customer service. Met department productivity and quality standards.
- Strived for first-call resolution and took true ownership of customer needs and issues.
- Effectively communicated and followed instructions for one-call customer resolution.
- Delivered outstanding customer service through the timely resolution of various customer inquiries and concerns.
- Took an active role in educating customers about our client's products and services.
Assistant Supervisor CXC
MINISTRY OF EDUCATION
07.2020 - 08.2020
- Prepared and assisted the Exams Officer in the setup of the exam hall and other exam rooms, adhering to the Ministry of Education's exam requirements.
- Enforced exam conditions by reminding candidates about the prohibition of mobile phones, MP3 players, etc., and collected such devices.
- Facilitated candidate entry into the room, verified their identification, and maintained a quiet and efficient testing environment.
- Managed late candidates, providing briefings, seating arrangements, and minimal disruption for their participation in the exam.
- Opened and distributed exam papers and authorized materials to candidates.
- Ensured each candidate received the correct papers.
- Communicated the start and finish times of the exam to all candidates.
- Documented the start and finish times of each exam.
- Completed the attendance register accurately.
- Gathered all exam scripts and associated materials promptly.
Painter/Laborer
PRIVATE CONTRACTOR
11.2019 - 01.2020
- Developed and implemented efficient painting techniques, resulting in a 20% reduction in project completion time.
- Assisted in the prep work for painting projects, including sanding, scraping, and priming, ensuring a smooth and even surface for paint application.
- Collaborated with team members to successfully complete large-scale commercial painting projects within strict deadlines and quality standards.
- Maintained and organized painting equipment and supplies, ensuring that all tools were properly cleaned and stored to maximize their lifespan.
Mason/Laborer
PRIVATE CONTRACTOR
03.2019 - 05.2019
- Constructed and repaired various masonry structures, including foundations, walls, and walkways, ensuring high-quality craftsmanship and attention to detail.
Education
Certificate - Air Condition And Maintenance
SBCS Global Learning Institute
Champ Fleurs05-2024
Certificate - Introduction to Cyber Security
Simply Learn Online Institute
04.2024
Certificate - Graphic Design
YOUTH TRAINING AND EMPLOYMENT PARTNERSHIP
08-2022
Certificate - CreditOne Bank Certification
IQOR
01.2022
Certificate - Technical Support Fundamentals Google
COMMONWEALTH OF LEARNING - GOOGLE SKILLS FOR WORK TRINIDAD AND TOBAGO
01.2021
Certificate - The Bits and bytes of Computer Networking
COMMONWEALTH OF LEARNING - GOOGLE SKILLS FOR WORK TRINIDAD AND TOBAGO
01.2021
Certificate - Building Construction Technology Level 2
MIC INSTITUTE OF TECHNOLOGY
01.2020
Certificate - Building Construction Technology Level I
MIC INSTITUTE OF TECHNOLOGY
01.2019
Caribbean Examination Council (CXC) - English (2), Technical Drawing (3), POB (3), Social Studies (3), Mathematics (4)
South East Secondary School
01.2018
Skills
- File organization
- Scheduling and calendar management
- Microsoft office
- Data entry
- Copying documents
- Maintaining records
- Typing speed
Martial Arts (Volunteer work)
Our classes focus on instilling discipline, respect, and perseverance, providing students with valuable life skills that extend beyond the dojo. Through structured training and positive reinforcement, we aim to cultivate confidence and a strong sense of responsibility in each child.
Martial Arts (Karate)
Practicing martial arts is more than just a physical activity—it's a holistic journey that nurtures the mind, body, and spirit. Engaging in martial arts cultivates discipline, respect, and perseverance, offering a structured path to personal development.
Graphic design (Art)
Graphic design and art are not only avenues for creative expression but also lucrative and versatile career paths. In today's digital age, these skills are in high demand across various industries, including advertising, branding, entertainment, and digital media.
Timeline
Clerical Assistant
On-the-Job Training Programme
09.2024 - Current
Customer Service Representative
IQOR
11.2021 - 09.2023
Assistant Supervisor CXC
MINISTRY OF EDUCATION
07.2020 - 08.2020
Painter/Laborer
PRIVATE CONTRACTOR
11.2019 - 01.2020
Mason/Laborer
PRIVATE CONTRACTOR
03.2019 - 05.2019
Certificate - Introduction to Cyber Security
Simply Learn Online Institute
Certificate - Building Construction Technology Level 2
MIC INSTITUTE OF TECHNOLOGY
Certificate - Building Construction Technology Level I
MIC INSTITUTE OF TECHNOLOGY
Caribbean Examination Council (CXC) - English (2), Technical Drawing (3), POB (3), Social Studies (3), Mathematics (4)
South East Secondary School
Certificate - Air Condition And Maintenance
SBCS Global Learning Institute
Certificate - Graphic Design
YOUTH TRAINING AND EMPLOYMENT PARTNERSHIP
Certificate - CreditOne Bank Certification
IQOR
Certificate - Technical Support Fundamentals Google
COMMONWEALTH OF LEARNING - GOOGLE SKILLS FOR WORK TRINIDAD AND TOBAGO
Certificate - The Bits and bytes of Computer Networking
COMMONWEALTH OF LEARNING - GOOGLE SKILLS FOR WORK TRINIDAD AND TOBAGO
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