Malika Carrington
D'abadie
Summary
Results-driven Manager with expertise in strategic planning and team leadership. Proven ability to enhance operational efficiency through process improvement initiatives. Strong communication and problem-solving skills facilitate effective project coordination and office management.
Overview
27
27
years of professional experience
Work History
Administrative/Operations Manager
WEQUIP Ltd.
San Juan
11.2016 - Current
- Manage daily administrative operations to ensure smooth workflow.
- Coordinate communication between departments to enhance collaboration.
- Implement process improvements for increased operational efficiency.
- Aid senior leadership during executive decision-making process by generating reports to recommend corrective actions and improvements.
- Analyze data to identify trends, areas of improvement and potential solutions.
- Collaborate with senior leadership on initiatives aimed at improving organizational effectiveness.
- Assist in developing long-term objectives and goals for the organization.
- Develop systems for tracking expenses related to operations management.
- Implement measures designed to increase safety within the workplace environment.
- Maintain accurate records of all documents related to departmental activities.
- Train staff on administrative procedures and best practices.
- Develop and maintained filing systems for easy document retrieval.
- Oversee financial management, budget management, accounting and payroll activities.
- Delegate work to staff, setting priorities and goals.
Logistics & Distribution Supervisor –Stock Control
COURTS - Unicomer (Trinidad) Limited - Distribution Centre
Santa Rosa
06.2008 - 02.2016
- Optimized inventory levels to improve stock availability and minimize shortages.
- Implemented best practices for efficient warehouse organization and layout.
- Conducted regular audits to verify compliance with company standards.
- Supervised daily activities of warehouse personnel to maintain operational efficiency.
- Performed health and safety checks, ensuring compliance with safety standards.
- Collaborated with Warehouse Manager on daily planning of activities.
- Guided warehouse staff during peak periods and special projects.
- Conducted performance reviews and offered constructive feedback for team improvement.
Assistant to the Corporate Secretary / Purchasing Officer
Co-operative Citrus Growers’ Association
Laventille
04.2007 - 05.2008
- Prepared reports, presentations, and correspondence with attention to detail.
- Handled confidential information with strict discretion and integrity.
- Coordinated support to enhance overall office operations.
- Provided HR administrative assistance to management team efficiently.
- Organized and maintained comprehensive filing systems for documents and records.
HR Administrator
Centrica HR Services UK
07.2006 - 12.2006
- Part of a busy Human Resources department supporting Centrica’s 40,000+ employees in the UK.
Customer Service Advisor
Westminster City Council UK
03.2004 - 11.2005
- Handled incoming telephone inquiries to ensure timely responses.
- Assisted residents with information on council services and available resources.
Customer Service Advisor
The Carphone Warehouse Support Centre
London
10.2003 - 01.2004
- Handled incoming inquiries across multiple communication channels efficiently.
- Provided prompt, friendly service for routine questions and resolved service complaints.
Customer/Operations Assistant
Pure Beauty UK (Boots Owned)
London
12.2001 - 06.2003
- Coordinated daily operations to optimize store functionality and manage inventory efficiently.
- Provided product information and addressed customer inquiries to enhance service quality.
- Maintained cleanliness and organization of sales floor and backroom areas to ensure operational excellence.
Customer Service Representative
The Royal Bank of Trinidad & Tobago Ltd.
04.1999 - 09.2001
- Processed transactions accurately using banking software and tools.
- Assisted customers with inquiries and account management.
- Resolved customer complaints efficiently to improve service satisfaction.
- Educated clients on banking products and services to enhance understanding.
- Maintained professionalism in stressful situations to effectively diffuse tensions.
Education
Executive Certificate - Change Management & Innovation
London International College Via School of Practical Accounting
Executive Certificate - Strategic Leadership
London International College via School of Practical Accounting
Certificate - Occupational Safety & Health Supervisor Diploma
International Association of Safety Professionals
Certificate - 10 Week Master Mind Study
John Maxwell’s The 15 Invaluable Laws of Growth
Certificate - Introduction to Therapeutic Counselling
University of The West Indies – School of Continuing Studies
Certificate - Business Administration
Association of Business Executives (ABE)
Certificate - Introduction to Business & Computer Technology
ROYTEC
O’Levels - 6 Subjects including Math & English Language
Northeastern College
Skills
- Process improvement and operational efficiency
- Budget management
- Data analysis
- Staff training and development
- Project management
- Customer relationship management
- Effective communication
- Attention to detail
- Logistics oversight
Hobbies and Interests
- Reading
- Travelling
- Photography
References
- Carlton Warner, WEQUIP Ltd., El Socorro South, San Juan, Managing Director, 684 - 6869
- Derrick Murray, Unicomer (Trinidad) Limited, Distribution Centre, Freeport, Floor Operations Manager, 735 - 1399
Volunteer Experience
- Official Flood Relief Center Coordinator, 10/01/18, La Horquetta – Greenvale Flood Relief
- Youth Leader, 03/01/15 - present, Christian Brethren Ministries, La Horquetta, Arima
- Relief Aid Worker, 02/12/10 - 02/17/10, Is there not a cause? (ITNAC) – Trinidad, Haiti – relief work done, assisting victims of the January 12th 2010 earthquake.
- Club Helper, 04/01/04 - 07/01/04, National Pyramid Trust for Children UK, Placement- Hillingdon Pyramid Project @Yeading Junior School and Grange Park Junior School
References
References available upon request.
Timeline
Administrative/Operations Manager
WEQUIP Ltd.
11.2016 - Current
Logistics & Distribution Supervisor –Stock Control
COURTS - Unicomer (Trinidad) Limited - Distribution Centre
06.2008 - 02.2016
Assistant to the Corporate Secretary / Purchasing Officer
Co-operative Citrus Growers’ Association
04.2007 - 05.2008
HR Administrator
Centrica HR Services UK
07.2006 - 12.2006
Customer Service Advisor
Westminster City Council UK
03.2004 - 11.2005
Customer Service Advisor
The Carphone Warehouse Support Centre
10.2003 - 01.2004
Customer/Operations Assistant
Pure Beauty UK (Boots Owned)
12.2001 - 06.2003
Customer Service Representative
The Royal Bank of Trinidad & Tobago Ltd.
04.1999 - 09.2001
Executive Certificate - Change Management & Innovation
London International College Via School of Practical Accounting
Executive Certificate - Strategic Leadership
London International College via School of Practical Accounting
Certificate - Occupational Safety & Health Supervisor Diploma
International Association of Safety Professionals
Certificate - 10 Week Master Mind Study
John Maxwell’s The 15 Invaluable Laws of Growth
Certificate - Introduction to Therapeutic Counselling
University of The West Indies – School of Continuing Studies
Certificate - Business Administration
Association of Business Executives (ABE)
Certificate - Introduction to Business & Computer Technology
ROYTEC
O’Levels - 6 Subjects including Math & English Language
Northeastern College