Malini Rambaran
Barrackpore
Summary
Dynamic and detail-oriented professional with experience at Trinidad Eye Hospital, excelling in patient care coordination and ophthalmic procedures. Proven ability to enhance clinic efficiency through effective communication and modern office practices. Committed to delivering high-quality service while mastering medical equipment and fostering a collaborative team environment.
Overview
14
14
years of professional experience
Work History
Clinic Aide/Trainee Eye Screen/Ophthalmic Medical Scribe
Trinidad Eye Hospital
San Fernando
09.2017 - Current
- The medical receptionist attends to patients on the phone and in person, coordinates and organizes appointments and documentation to facilitate the smooth running of the clinic environment, and supports the delivery of quality patient care.
- Understands all activities of the office to be a competent backup for the Office Manager in his/her absence.
- Greet patients as they come in and ensuring screened according to protocol.
- Register patients according to established protocols.
- Assist patients to complete all necessary forms.
- Inform patients of medical office procedures and policies.
- Move patients through their appointments on Patient Tracking accurately.
- Answer incoming calls and deal with inquiries.
- Call patients to confirm appointments.
- Schedule tests, scans and other clinic appointments for patients.
- Ensure work station is well maintained, neat and clean.
- Clean up environment at end of each work day by wiping equipment and covering; packing away supplies.
- Prepares for clinic in advance.
- Secure computers; equipment and supplies before leaving the office.
- Understands and participates in the running of the office as required for the specific location attended.
- Assists with bookings and confirmation of bookings for Optical Services and DESP services at location attended.
- Record & Report statistics as required, such as for surveys, referral sources, etc.
- Respond and comply to requests for information in a timely manner.
- Understands the pricing system for services to be able to provide information to the patients when asked.
- Assist with stock management as part of the team.
- Prepares clinic consumables for next clinic day paying particular attention to sterile requirements.
- Screens all patients before seeing the doctor by performing visual acuity tests, IOP, and dilating patients when required.
- Prepares patients for Avastin injections, paying attention to required sterile procedures.
- Prepares patients for Laser treatments paying attention to proper protocols.
- Handles VFT, OCT testing, OCT GAS and B-Scans and A-Scans when required.
- Concentrates on detailing what the doctor is dictating for recording on patient files.
- Open to learning and mastering all medical equipment, terminology and eye care processes in the eye clinic environment.
- Produces letters, quotations and prescriptions of a high caliber.
- Handles Pre-Operation Assessments; patient counselling and biometries to assist the surgical team when needed.
- Accepting responsibility for any technical tasks assigned, and performing at a high quality, with patient care in mind at all times.
- Open to training and certification in formal and informal training settings.
- Department: All Clinics.
- Reports to: Office Manager.
- Direct Reports: N/A.
- Liaises With: Internally - All employees, Externally - Patients.
Front Desk Personnel
Amcol Gym
01.2017 - 03.2017
Lollabee Group of Companies
10.2015 - 01.2017
Rannas Jewelry Store
07.2015 - 01.2015
Miguel and Moses
05.2014 - 05.2014
Med Care Poly Clinic / JD’s Super Center
03.2012 - 03.2012
Pennywise Cosmetic LTD
06.2011 - 09.2011
Education
Opthalmic Clinic Aid 2/ Ophthalmic Assistant/Scribe -
Trinidad Eye Hospital
In House Certfication07.2024
Seminar
Caribbean Optometrists Association and Trinidad and Tobago Optometrists Association
01.2018
On – the – Job Training
Ministry of science, Technology
02.2013
Psychology - Psychology
Costaatt Collage of science Technology and applied arts of Trinidad and Tobago
06.2012
CSEC - English A, English B, Principles of Business, Geography, Food and Nutrition, Integrated Sciences, Mathematics, Spanish
ASJA Girls Collage
Barrackpore01.2011
Peer Educator
Ministry of Sports and Youth Affairs
11.2009
NESC - Mathematics, General Science, Spanish, English A, Social Studies, Technology Education, Physical Education, Visual and Performing Arts, Art and Craft, Music and Industrial Arts
Penal Secondary School
Penal01.2009
Skills
- Modern office practice
- Patient registration
- Visual acuity testing
- Appointment scheduling
- Medical record management
- Ophthalmic procedures
- Effective communication
- Patient counseling
- Medical terminology proficiency
- Professionalism and work ethic
- Patient care coordination
- Clinical procedure assistance
- Medical equipment operation
- Prepare treatment rooms
- Public relations services
- Adaptability
- Willingness to accept tasks
- Team building
- Effective communication skills
- Quality assurance
- Customer service
- Technical knowledge in medical practices
Extracurricular Activities
Volleyball / Netball training/team Interclass Cricket Indian Cultural Club (temple youth group) Karate (self-defense & other types) Interior Decorating Craft Designing Arrangements Photography Spending time with elderly persons Beaches
References
- Dr. Bibitayo Fagbola, San Fernando, (868) 480-1988
- Dr. Dorian Dwarika, San Fernando, (868) 380-5215
- Ms. Melissa Seenath, Princes Town, (868) 731-8525
- Dr. Vikash Badasee, San Fernando, (868) 729-6644
Timeline
Clinic Aide/Trainee Eye Screen/Ophthalmic Medical Scribe
Trinidad Eye Hospital
09.2017 - Current
Front Desk Personnel
Amcol Gym
01.2017 - 03.2017
Lollabee Group of Companies
10.2015 - 01.2017
Rannas Jewelry Store
07.2015 - 01.2015
Miguel and Moses
05.2014 - 05.2014
Med Care Poly Clinic / JD’s Super Center
03.2012 - 03.2012
Pennywise Cosmetic LTD
06.2011 - 09.2011
Opthalmic Clinic Aid 2/ Ophthalmic Assistant/Scribe -
Trinidad Eye Hospital
Seminar
Caribbean Optometrists Association and Trinidad and Tobago Optometrists Association
On – the – Job Training
Ministry of science, Technology
Psychology - Psychology
Costaatt Collage of science Technology and applied arts of Trinidad and Tobago
CSEC - English A, English B, Principles of Business, Geography, Food and Nutrition, Integrated Sciences, Mathematics, Spanish
ASJA Girls Collage
Peer Educator
Ministry of Sports and Youth Affairs
NESC - Mathematics, General Science, Spanish, English A, Social Studies, Technology Education, Physical Education, Visual and Performing Arts, Art and Craft, Music and Industrial Arts
Penal Secondary School