Malini Wemberley
St. Augustine
Summary
Dynamic leader with a strong background in customer service and team management. Skilled in mentoring and effective communication, consistently fostering team collaboration. Eager to leverage leadership qualities to improve service quality and team performance.
Overview
21
21
years of professional experience
Work History
Representative, Reservations Sales
American Airlines
04.2021 - Current
Lead Agent
American Airlines
10.2017 - 04.2021
Acting Lead Agent
American Airlines
08.2006 - 10.2017
Passenger Service Agent
American Airlines
05.2004 - 08.2006
Education
Institute Of Broadcasting Careers
Chaguanas09-2003
High School Diploma -
St. Augustine Community College
St. Augsutine06-2003
High School Diploma -
St. Augustine Senior Comprehensive
St. Augustine06-2001
Skills
- Customer service and interaction
- Leadership qualities and skills
- Quality assurance
- Mentoring
- Effective communication
- Ethical leadership
- Team collaboration
- Active Listening
- Conflict resolution
References
References available upon request.
Timeline
Representative, Reservations Sales
American Airlines
04.2021 - Current
Lead Agent
American Airlines
10.2017 - 04.2021
Acting Lead Agent
American Airlines
08.2006 - 10.2017
Passenger Service Agent
American Airlines
05.2004 - 08.2006
Institute Of Broadcasting Careers
High School Diploma -
St. Augustine Community College
High School Diploma -
St. Augustine Senior Comprehensive
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