Malisha Ramoutar
Claxton Bay
Summary
Dynamic entrepreneur with a proven track record at MAYA MIA BRA EMPIRE, excelling in strategic planning and operational efficiency. Successfully launched new product lines and enhanced brand visibility through targeted marketing. Strong leadership and financial administration skills led to increased revenue and improved customer satisfaction, fostering lasting relationships with clients and suppliers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Entrepreneur
MAYA MIA BRA EMPIRE
CLAXTON BAY
01.2022 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Successfully navigated challenging economic conditions by adapting business strategies quickly in response to changing market dynamics.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Enhanced online presence engaging social media content, and targeted digital advertising campaigns.
- Handled problematic customers and clients to maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Fostered strong relationships with suppliers, negotiating favorable terms to reduce costs and improve product quality.
- Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
- Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
Field Surveying Officer
Water and Sewerage Authority
Chaguanas, Trinidad And Tobago
12.2024 - 04.2025
- Promoted a positive work environment by fostering collaborative relationships among team members, sharing knowledge and expertise to enhance overall performance.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Collect Data and Geotag location
Accounts Receivable Clerk
PROCESS COMPONENTS LIMITED
POINT LISAS INDUSTRIAL ESTATE
09.2017 - 12.2021
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Handled day-to-day accounting processes to drive financial accuracy.
Accounts Receivable Clerk
Modern Electrical Supplies Ltd
Marabella, Trinidad And Tobago
08.2013 - 08.2017
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Implemented automated reminder emails to clients regarding upcoming due dates for payments, resulting in timelier remittance processing.
- Monitored accounts to verify compliance with payment terms and schedules.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
ACCA GLOBAL - Accounting And Finance
OMARDEEN SCHOOL OF ACCOUNTING
Chaguanas, Trinidad And TobagoSkills
- Organizational leadership
- Strategic planning
- Business marketing
- Operational efficiency
- Goal setting
- Marketing and advertising
Certification
ADVANCE COMPUTER LITERACY
SECRETARIAL DUTIES
Timeline
Field Surveying Officer
Water and Sewerage Authority
12.2024 - 04.2025
Entrepreneur
MAYA MIA BRA EMPIRE
01.2022 - Current
Accounts Receivable Clerk
PROCESS COMPONENTS LIMITED
09.2017 - 12.2021
Accounts Receivable Clerk
Modern Electrical Supplies Ltd
08.2013 - 08.2017
ACCA GLOBAL - Accounting And Finance
OMARDEEN SCHOOL OF ACCOUNTING