MALYCA LAWRENCE
Edinburgh
Summary
To grow and establish a positive career within this organization, where I can comfortably provide for my family and myself while furthering my education. My main objective is to become a highly qualified accountant within this organization.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Unipet Service Station
10.2018 - Current
- Registered sales for the company on a daily basis, accurately itemizing customer purchases and balancing settlement sheets at the end of shift
- Trained incoming staff on policies and procedures of the organisation
- Provided resolutions to customer complaints and queries
- Improved sales and maintained the in-store experience for customers by assisting with merchandising of stock.
Contact Centre Agent
Unicomer Limited
06.2016 - 12.2016
- Increase sales through telemarketing
- Resolve customers complaints
- Maintain spreadsheet to keep track of customers contacted and track progress.
Accounts Clerk
R Ramdass Chartered Accountants/T.A.C.S. Limited
03.2015 - 09.2016
- Reconciled clients yearly bank statements
- Ensuing all the clients purchases and sales related to their business were entered on peach tree or quick books software in a timely manner
- Update fixed asset register with all fixed assets purchased and disposed of and accurate depreciation figure
- Complete spreadsheets to verified sales and purchases
- Complete spreadsheets to verified payments of salaries NIS Health surcharge and PAYE
- Sorting and organizing of client’s documents bills and invoices
- File client financial statement in alphabetical order
- Keep track of time for proper time management
- Provide support to the accountants in carrying out their functions.
Education
BA Accounting -
College of Science, Technology and Applied Arts of Trinidad and Tobago
02.2024
Synergy Training Institute
10.2021
Synergy Training Institute
10.2021
Synergy Training Institute
10.2021
MULTI – SECTOR SKILLS TRAINING PROGRMME
07.2015
Institute of Broad Casting
08.2013
Cunupia Secondary School
07.2013
Skills
- Quality Control
- Customer Service
- POS systems expert
- Data Entry
- Peachtree software
- Inbound and Outbound Call Management
References
- Kareem Cayenne, Supervisor @ Unipet Service Sta, 759 0699
- Cassandra Lucus, Supervisor @ Unipet Service Sta, 751 3079
Timeline
Customer Service Associate
Unipet Service Station
10.2018 - Current
Contact Centre Agent
Unicomer Limited
06.2016 - 12.2016
Accounts Clerk
R Ramdass Chartered Accountants/T.A.C.S. Limited
03.2015 - 09.2016
BA Accounting -
College of Science, Technology and Applied Arts of Trinidad and Tobago
Synergy Training Institute
Synergy Training Institute
Synergy Training Institute
MULTI – SECTOR SKILLS TRAINING PROGRMME
Institute of Broad Casting
Cunupia Secondary School
Similar Profiles
Samantha BullockSamantha Bullock
Brand and Category Team Leader at 360 Total Convenience Limited - UnipetBrand and Category Team Leader at 360 Total Convenience Limited - Unipet
Tishawna RamdanTishawna Ramdan
Supervisor at Soohong Service Station (NP Gas Station)Supervisor at Soohong Service Station (NP Gas Station)
Stacy Soto GutierrezStacy Soto Gutierrez
Master Stylist at The Service StationMaster Stylist at The Service Station
EWAN CURLEEWAN CURLE
CS ADMINISTRATOR at SCOTTISH WIDOWS (LLOYDS BANKING GROUP)CS ADMINISTRATOR at SCOTTISH WIDOWS (LLOYDS BANKING GROUP)
Lewis MarshallLewis Marshall
Heating Engineer at Edinburgh HeatingHeating Engineer at Edinburgh Heating