Mandy Fifi
St Joseph
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Sales and Administrative Assistant
Eurostone Ltd
Cunupia
09.2021 - 01.2024
- Greeted customers and provided assistance with product selection.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Assisted customers with returns, exchanges and refunds.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Built and maintained relationships with peers and upper management to drive team success.
- Contacted customers to provide information on new and exciting products and service offerings.
- Fostered relationships with customers to expand customer base and retain business.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
- Delivered messages and ran errands.
Bakery Assistant
K & A Grab and Go
Port-of-Spain
10.2018 - 05.2021
- Maintained a clean and sanitary work area throughout the day.
- Restedock shelves with freshly made products.
- Kept accurate records of all baking supplies used in production.
- Followed recipes to ensure consistent quality of finished products.
- Organized storage areas to ensure efficient use of space and easy access to items needed for production.
- Packaged finished products for sale in retail outlets or for delivery services.
- Conducted regular inventory checks to monitor stock levels of baking supplies.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Ensured kitchen was always stocked and supplied of all ingredients and supplies
- Ran errands and purchased all ingredients and supplies needed
- Delivered all home deliveries and wholesale orders to all outlet stores
Education
CAPE - Sciences
Sixth Form Government
06-2017
CXC -
Providence Girls Catholics School
Port-of-Spain06-2015
Bachelor of Science - Biology
University of Southern Caribbean
St Joseph Skills
- Data Entry
- Scheduling
- Bookkeeping
- Office Administration
- Appointment Scheduling
- Quickbooks
- Spreadsheets
- Store Organization
- Customer Assistance
- Staff Support
- Sales Records Management
- Team Cooperation
- Computer Proficiency and Microsoft Office
- Documentation and Reporting
- Speech Clarity
- Customer Service
- Spreadsheet Management
- Meeting Planning
- Minute Taking
- Expense Reporting
- Filing
- Invoice Processing
- Calendar Management
Timeline
Sales and Administrative Assistant
Eurostone Ltd
09.2021 - 01.2024
Bakery Assistant
K & A Grab and Go
10.2018 - 05.2021
CAPE - Sciences
Sixth Form Government
CXC -
Providence Girls Catholics School
Bachelor of Science - Biology
University of Southern Caribbean
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