Marcia Arthur
Balandra
Summary
Programme Assistant with extensive experience in academic advising and data management at the University of Trinidad and Tobago. Demonstrated success in building strong relationships and providing exceptional customer service. Skilled in Microsoft Excel, overseeing projects, and supporting staff to ensure efficient operations and timely resolutions.
Overview
14
14
years of professional experience
Work History
Programme Officer (Extra Duty)
University of Trinidad and Tobago
01.2025 - Current
- Addresses student inquiries and provides support to expedite resolutions
- Conduct academic advising as appropriate
- Prepares meeting minutes and action lists, and follows up on emerging matters.
- Maintains current statistics, data, reports, and presentations for CEP assessment/PMAB meetings.
- Engages in projects and takes on special assignments
- Oversees the work assignments of the academic support staff
- Provides assistance to lecturers and supervisors as required
Programme Assistant I
University of Trinidad and Tobago
12.2023 - Current
- Performs general administrative and office management tasks
- Maintains accurate, current electronic records and filing systems
- Assists with data compilation and report preparation
- Builds and sustains effective working relationships with internal and external parties to facilitate duties
- Handles student inquiries and offers assistance to expedite processes
- Supports staff by handling minor or routine responsibilities
- Participates in projects and takes on special assignments
- Performs additional duties as assigned
Administrative Assistant II
University of Trinidad and Tobago
04.2015 - 08.2019
- Managing Daily Mail Correspondence for Assistant Registrar (incoming and outgoing)
- Log and release UGMS Grades to ALL campuses
- Respond to Grade Queries and Anomalies weekly
- Data Entry on Student Information System and SharePoint
- Preparation of Student Letters (Withdrawals, Re-Sits, Rescind, Missed Exams, Grade Queries, Exemption, Transfer and Time Off)
- Supervise External Invigilators and Lecturers for Exams
- Manage Exam Packages for Distribution and Collection
- Preparation of Minutes and Monthly Reports
- Copying, Scanning, and Printing of Exams and other documents
Tutor
The University of the West Indies
09.2011 - 11.2012
- Guided students throughout the course(s)
- Assisted students with projects
- Assisted students with field trips and reports
- Correction of Mid-term and Final Exam Scripts
Clerical Assistant
Carib Brewery
04.2012 - 08.2012
- Create purchase orders for suppliers
- Fax and Email purchase orders to suppliers
- Make phone calls to suppliers
- Update information on Ax system and Excel sheets
- Manage filing system for Suppliers’ and purchase orders
- Other related duties
Education
Master of Science - Innovation, Manufacturing Management and Entrepreneurship
The University of Trinidad And Tobago
Point Lisas11-2026
B.Sc. - Environmental and Natural Resource Management and Agribusiness
The University of the West Indies
St Augustine01.2011
Diploma - CAPE: Caribbean Studies, Communication Studies, Economics, Environmental Science and Management of Business
Toco Composite
Toco01.2007
Certificate - CXC: Mathematics, English, Spanish, Geography, Principles of Business and Office Procedures
Toco Composite
Toco01.2005
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Outlook
- Jenzabar
- UGMS
- Strong interpersonal skills
- Excellent team player
- Highly confidential
- Exceptional customer service
- Ability to follow instructions with little or no supervision
Training
- UTT Workshop: Skills for the Administrative Professionals
- UTT Workshop: Developing Better Relationships in the Workplace- Conflict Management
- UTT Workshop: Microsoft Visio – Intermediate
References
- Dr. Cynthia Celestin, Assistant Professor, Centre for Education Programmes, The University of Trinidad and Tobago, Tamana Campus, Trinidad, 868-642-8888 ext.2665, cynthia.celestin@utt.edu.tt
- Ms. Renee Brown, Instructor II, Centre for Education Programmes, The University of Trinidad and Tobago, Tamana Campus, Trinidad, 868-642-8888 ext. 29123, sheryl.celestine@utt.edu.tt
- Dr. Judy Rocke, Assistant Professor, Centre for Education Programmes, The University of Trinidad and Tobago, Tamana Campus, Trinidad, 868-642-8888 ext. 21533, judy.rocke@utt.edu.tt
Timeline
Programme Officer (Extra Duty)
University of Trinidad and Tobago
01.2025 - Current
Programme Assistant I
University of Trinidad and Tobago
12.2023 - Current
Administrative Assistant II
University of Trinidad and Tobago
04.2015 - 08.2019
Clerical Assistant
Carib Brewery
04.2012 - 08.2012
Tutor
The University of the West Indies
09.2011 - 11.2012
Master of Science - Innovation, Manufacturing Management and Entrepreneurship
The University of Trinidad And Tobago
B.Sc. - Environmental and Natural Resource Management and Agribusiness
The University of the West Indies
Diploma - CAPE: Caribbean Studies, Communication Studies, Economics, Environmental Science and Management of Business
Toco Composite
Certificate - CXC: Mathematics, English, Spanish, Geography, Principles of Business and Office Procedures
Toco Composite