Marcia Quammie
El Dorado
Summary
Enthusiastic Manager skilled in new product development, staff and member training. Excellent leadership and administrative abilities. Resourceful, flexile and innovative. Desiring to work with growing organization offering an opportunity for creative potential.
Overview
38
38
years of professional experience
Work History
Manager
Agricola Credit Union Co Operative Society Limited
05.2022 - Current
- Overall responsibility for the day to day operations of the Head and Branch offices
- Reducing operational costs through comprehensive process improvement initiatives and resource management.
- Enhances member satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Dealing with Human Resource and Industrial Relations matters, including recruitment, selection, terminating, training and developing.
- Designing and implementing marketing and advertising strategies geared towards promoting the Credit Union
- Maintaining and timely upgrade of the Information Technology Infrastructure
- Ensuring all internal controls, operating policies & procedures are adhered to by all staff, and ensuring the frequent updating of such where necessary
- Liaising with the various statutory and non statutory committees to ensure compliance with the Agricola Bye Laws and the Co-operative Society Act.
- Assisting in the formulation and implementation of strategies designed to create a sustainable competitive advantage for Agricola
- Building strategic alliances with corporate entities so as to create mutual benefits
- Recommending new Loans and monitoring of the portfolio
- Planning and coordinating of Annual General Meetings, Special General meeting and other events
- Making recommendations to the Board of Directors
- Ensuring that all the Society’s assets are adequately insured and safe
- Developing and implementing of policies and procedures designed to control discipline and delinquency
- Ensuring the effective investment of the Credit Union’s funds so to obtain maximum returns while ensuring security of same.
- Ensuring that all statutory and other governing regulations are followed
- Overall Management of the Organization.
- Prudent management of the Society’s funds.
- Monthly submission of Monthly Reports for review by the Board at regular monthly meetings.
- Training and development of personnel
- Implementing innovative marketing campaigns to boost brand awareness and generate significant growth.
- Developing a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managing and motivating employees to be productive and engaged in work.
Business Development / Marketing Manager
Tranquillity Credit Union Co-Operative Society Limited
02.2019 - 05.2022
- Lead the Credit Union's efforts in Bond expansion
- Developed and implemented the Credit Union's Marketing and Entry strategy plans
- Managed campaigns for product promotion and promoted new and existing products and services
- Created innovative products and services for Credit Union
- Organized, coordinated and delivered employee training
- Managed departmental expenditure and assisted with development of the annual marketing budget
- Enforced policies and procedures in accordance with Strategic goals
- Planned and executed corporate and internal activities and events for the organization
- Developed, planned and implemented strategic marketing plans and strategies to achieve corporate objectives
- Planned and supervised advertising and promotional activities including print and electronic
Operations Manager
Tranquillity Credit Union Co-Operative Society Limited
05.2013 - 01.2019
- Enforced policies and procedures in accordance with Strategic goals
- Human Resource Management - recruitment and selection of employees, spearheaded training and appraisals of employees, employee record management
- Assisted in the development of the Human Resource policy and review of the Organizational chart
- Managed Administrative staff
- Drafted and created documents, letters, forms for use by the organization
- Managed Member service experience and delivery of products and services
- Planned and executed corporate and internal activities and events for the organization, including coordinating overseas conferences
- Managed purchasing, marketing and member account operations efficiently
- Managed daily operations of the organization, implementing strategies to accomplish profit and expansion goals.
Marketing Officer
Tranquillity Credit Union Co-Operative Society Limited
09.2008 - 05.2013
- Developed, planned and implemented strategic marketing plans and strategies to achieve corporate objectives
- Assisted with development of the annual marketing budget
- Planned and monitored advertising and promotional activities including print and electronic
- Planned and executed events and activities promoting the Credit Union
- Assisted with supervision of administrative staff
- Developed and strengthened business partnerships at all levels
- Designed innovative branding and product strategies
- Developed creative presentations, reports, and product data
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Branch Manager
SFCCU Credit Union Co-operative Society Limited
09.2004 - 09.2007
- Enforced policies and procedures in accordance with Strategic goals
- Managed Member service experience and delivery of products and services
- Marketing of the Credit Union and promotion of Co-operative principles
- Visited schools and organizations to promote Co-operative principles
- Explored new business opportunities to achieve profit targets
- Maintained Treasury and cash administration
- Approval of Loans / Manage Securities / Site visits
- Assisted with Human Resources - recruitment, selection and training
- Overall General Management of Branch office.
Snr. Credit / Branch Manager
FUNDAID
01.2002 - 01.2004
- Manage and train Business Development Officers
- Approval of Loans / Manage Securities / Site visits
- Monitor Loans and targets ensuring that strategic goals were met
- Maintain Treasury and cash administration
- Assist with Human Resources - recruitment, selection and training
- Training of clients
- Monthly reporting to Chief Executive officer and Board of Directors.
Supervisor - Loans
RHAND Credit Union Co-operative Society Limited
01.1986 - 01.2002
- Supervise and train Loans Officers and Loans Receptionist
- Approval of Loans / Manage Securities / Site visits
- Monitor Loans and targets ensuring that strategic goals were met.
Education
Master of Science - Oragnizational Psychology
University of East London
London, England12.2024
BA(Hons) Human Resource Management -
Anglia Ruskin University
01.2016
Certficate Credit Union Management -
Cipriani College of Labour and Co-operative Studies
01.2006
Certificate Guidance and Counselling -
University of the West Indies
01.1999
Skills
- Training and Development
- Team Recruiting and Hiring
- Marketing Plan and Strategy Development
- Microsoft Office
- Verbal and Written Communication
- Decision Making
- Business Administration
- Operations Management
- Business Development
- Staff Development
- Policy Implementation
- Team Leadership
- Problem Solving
- Staff Training and Development
- Conflict Resolution
- Customer Relationship Management
- Organizational Skills
- Emotional Intelligence
- Effective Communication
Other Employment
YTEPP Centre Manager (part-time) - February to July 2019
References
- Noble Phillip, Market Facts and Opinions, (868)-678-0800
- Valerie Charles, Marketing Consultant, (868) 689-4081
Volunteer Experience
- Director on Management team of Inter Caribbean Children's Ministeries (ICCM) - a non demoninational organization
- Leader, Signs of Grace- Sign language, dance and drama group
Timeline
Manager
Agricola Credit Union Co Operative Society Limited
05.2022 - Current
Business Development / Marketing Manager
Tranquillity Credit Union Co-Operative Society Limited
02.2019 - 05.2022
Operations Manager
Tranquillity Credit Union Co-Operative Society Limited
05.2013 - 01.2019
Marketing Officer
Tranquillity Credit Union Co-Operative Society Limited
09.2008 - 05.2013
Branch Manager
SFCCU Credit Union Co-operative Society Limited
09.2004 - 09.2007
Snr. Credit / Branch Manager
FUNDAID
01.2002 - 01.2004
Supervisor - Loans
RHAND Credit Union Co-operative Society Limited
01.1986 - 01.2002
Master of Science - Oragnizational Psychology
University of East London
BA(Hons) Human Resource Management -
Anglia Ruskin University
Certficate Credit Union Management -
Cipriani College of Labour and Co-operative Studies
Certificate Guidance and Counselling -
University of the West Indies
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