Marcus Ramsamooj
Piarco,TUP
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Sherwin Williams
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Agent
IQOR Trinidad Limited
01.2018 - 04.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
High School Diploma -
El Dorado East Secondary
El Dorado 06-2017
Skills
- Teamwork and collaboration
- Customer service
- Listening skills
- Product recommendations
- Building Relationships
- Strategic planning
Certification
- Certified JavaScript Developer - 2019
- React Professional Certification - 2020
Languages
English - Fluent
Spanish - Intermediate
References
Mutema Johnson - Store Manager for Sherwin Williams Diego Martin. Contact #: 868-368-3263.
Shivani Boodoo - Store Assistant for Sherwin Williams Diego Martin. Contact #: 868-745-8560
Hobbies and Interests
Very much interested in Hiking, Sports & Swimming.
Accomplishments
- Awarded 'Employee of the Month' at ABC Corporation - March 2021
- Completed a marathon in under 4 hours - 2019
Timeline
Sales Associate
Sherwin Williams
05.2024 - Current
Agent
IQOR Trinidad Limited
01.2018 - 04.2024
High School Diploma -
El Dorado East Secondary
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