Maria Browne-Adams
Arouca
Summary
I am dedicated team leader adept at processing and distributing mail with speed and accuracy. Over my postal career, I have excelled at sorting, dispatching and managing large volumes of correspondence while maintaining confidentiality and security. My innate leadership qualities and drive for excellence, have always led me to take initiatives to continuously improve and progress.
Overview
26
26
years of professional experience
Work History
Team Leader - Delivery
Ttpost
Piarco
01.2025 - Current
- Manage team in daily operations and workflow management.
- Assisted Delivery Leader with daily functions ensuring all company standards of operating procedures are followed.
- Trained employees on company policies and operational procedures.
- Resolved customer inquiries and issues promptly and professionally.
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Mail Officer
Trinidad and Tobago Postal Corporation (TTPOST)
01.2020 - 12.2024
- Supervised and managed staff by ensuring all policies are adhered to by the team of postal officers.
- Organized the incoming mail for Postie transferal and distribution.
- Adhered to organizational policies and procedures related to ensuring safety.
- Consistently met the KPI's for achieving daily production goals.
- Provided professional customer service and experience to customers and staff via different forms of communication such as phone calls and in-person conversations.
- Championed and participated in staff-building exercise to improve overall staff morale and teamwork.
Mail Officer - Parcel Post Department
Trinidad and Tobago Postal Corporation (TTPOST)
01.2020 - 12.2023
- Efficiently and effectively verified packages within the mailing centre.
- Ensured that packages were properly processed and dispatched in accordance with postal regulations and with the intention of achieving high customer satisfaction.
- Performed accurate record keeping and scribing.
Delivery Officer
Trinidad and Tobago Postal Corporation (TTPOST)
01.2000 - 12.2019
- Efficiently and effectively sorted mail prior to delivery.
- Performed door-to-door delivery of regular mail, priority mail and flyers.
- Trained incoming staff in accordance with postal regulations and practices.
Education
Credit - Diploma in Business And Law
SAMS
09.2025 - 12.2025
Human Resource Management
University of West Indies Global Campus
09.2024 - 12.2024
Supervisory Management -
SITAL College
Microsoft Office -
CTS College
CXC - English Language, Mathematics, Principles of Business, Office Procedures, Social Studies
Skills
- Critical Thinker
- Strong Communicator
- Team-oriented
- Natural Leader
- Postal Regulations Knowledge
- Route Planning
- Workplace Safety
- Regulatory Compliance
- Mail Sorting and Delivery
- Microsoft Office
Timeline
Credit - Diploma in Business And Law
SAMS
09.2025 - 12.2025
Team Leader - Delivery
Ttpost
01.2025 - Current
Human Resource Management
University of West Indies Global Campus
09.2024 - 12.2024
Mail Officer
Trinidad and Tobago Postal Corporation (TTPOST)
01.2020 - 12.2024
Mail Officer - Parcel Post Department
Trinidad and Tobago Postal Corporation (TTPOST)
01.2020 - 12.2023
Delivery Officer
Trinidad and Tobago Postal Corporation (TTPOST)
01.2000 - 12.2019
Supervisory Management -
SITAL College
Microsoft Office -
CTS College