Marianna Roxburgh
Saddle Vale,Santa Cruz
Summary
Communicative Customer Service Professional experienced in maintaining customer satisfaction and contributing to company success. Managed high volumes of inbound calls while fostering strong relationships with customers. Delivered results through effective use of CRM systems, active listening, and multitasking skills.
Overview
6
6
years of post-secondary education
14
14
years of professional experience
Work History
Customer Support Specialist
Seaboard Trinidad Limited
Port-of-Spain, TRINIDAD
05.2025 - Current
- Resolved customer inquiries through phone and email support.
- Responded to customer inquiries via email and phone in a timely and courteous manner.
- Maintained accurate records of customer interactions in CRM system.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Trained new staff on customer support protocols to ensure consistent service delivery.
- Collaborated with team members to streamline workflow processes.
- enhance customer service processes.
- Processed customer payments accurately and efficiently.
- Prepared credit holds for customers to manage accounts.
Customer Service Representative
Chan Kong Holdings Limited
Port-of-Spain, Chaguanas
09.2021 - 04.2025
- Processed orders and managed customer accounts efficiently.
- Assisted customers with inquiries and product information.
- Coordinated with team members to resolve customer issues promptly.
Administrative Clerk
Legion logistis
Couva, Trinidad
02.2018 - 12.2018
- Verified documents for accuracy and completeness during processing.
- Managed minor accounts to ensure timely updates and accurate records.
- Managed minor accounts to maintain financial accuracy and support team needs.
HR Administrative Assistant
Growing Performance
St. James, Port-of-Spain
08.2015 - 02.2016
Information, telephone operation
West Shore Medical
Port-of-Spain
06.2015 - 07.2015
- Managed administrative duties within office environment.
- Executed day-to-day duties to ensure smooth service delivery.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with diverse coworkers to resolve product and service issues.
Customer Service and packaging
Guy and Gordon Limited
Woodbrook
07.2014 - 08.2014
- Provided support to customers by providing product information and distributing goods efficiently
- Executed routine responsibilities to ensure smooth daily operations.
Customer Service and packaging
Guy and Gordon Limited
Woodbrook
07.2013 - 08.2013
- Facilitated customer inquiries and coordinated distribution of goods
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Administrative support
Trico Industries Limited
Scarborough
07.2012 - 08.2012
- Provided administrative support for senior management during strategy planning sessions.
- Assisted the operations team with administrative tasks.
- Summarized key discussions for senior management during strategy planning sessions.
- Streamlined administrative tasks by filing paperwork and scanning documents for efficient record-keeping.
Production department
Channel 5 Tobago
07.2012 - 08.2012
- Established media equipment for effective coverage of Tobago Heritage Festival
- Assisted in editing film and footage, gaining hands-on experience.
- Ensured smooth workflow by performing routine tasks.
- Completed day-to-day duties accurately and efficiently.
Education
Accounts Receivable in SAP
Udemy
07.2026 - 07.2026
Certificate Of Completion - Accounting And Finance
Cts College
04.2026 - 06.2026
Certificate Of Completion - Cerificate - Shipping,Logistics And Transport
Cts College
05.2025 - 08.2025
Bachelor's Degree - Computer Studies, Business Management, Statistics, Economics, Sociology, Social Research
University of the West Indies
Cave Hill, Barbados 07.2015 - 07.2016
Advanced Proficiency Diploma - Economics, Communication Studies, Caribbean Studies, Sociology, Business Management
Sixth Form Government
St. JamesHigh School Diploma -
Corpus Christi College
Diego Martin 09.2006 - 06.2011
Skills
- Customer service excellence
- Customer service
- Data analysis
- Good at Multi-tasking
- Organization skills
- Customer service
- Technical troubleshooting
- Financial reporting
- Result-oriented
Volunteer Experience
Hall of Residence Cultural Committee, Committee Chairperson, Successfully plan and execute a cultural event for students, Apply skills including creativity, resourcefulness, planning skills, market research skills, budgeting skills
Hobbies and Interests
Hall of Residence Cultural Committee, Committee Chairperson, Successfully plan and execute a cultural event for students, Apply skills including creativity, resourcefulness, planning skills, market research skills, budgeting skills
Timeline
Accounts Receivable in SAP
Udemy
07.2026 - 07.2026
Certificate Of Completion - Accounting And Finance
Cts College
04.2026 - 06.2026
Customer Support Specialist
Seaboard Trinidad Limited
05.2025 - Current
Certificate Of Completion - Cerificate - Shipping,Logistics And Transport
Cts College
05.2025 - 08.2025
Customer Service Representative
Chan Kong Holdings Limited
09.2021 - 04.2025
Administrative Clerk
Legion logistis
02.2018 - 12.2018
HR Administrative Assistant
Growing Performance
08.2015 - 02.2016
Bachelor's Degree - Computer Studies, Business Management, Statistics, Economics, Sociology, Social Research
University of the West Indies
07.2015 - 07.2016
Information, telephone operation
West Shore Medical
06.2015 - 07.2015
Customer Service and packaging
Guy and Gordon Limited
07.2014 - 08.2014
Customer Service and packaging
Guy and Gordon Limited
07.2013 - 08.2013
Administrative support
Trico Industries Limited
07.2012 - 08.2012
Production department
Channel 5 Tobago
07.2012 - 08.2012
High School Diploma -
Corpus Christi College
09.2006 - 06.2011
Advanced Proficiency Diploma - Economics, Communication Studies, Caribbean Studies, Sociology, Business Management
Sixth Form Government