Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Bradley

Mason Hall

Summary

Dynamic and results-oriented professional with a proven track record at Magdalena Grand Beach Resort & Spa. Excelled in fostering team growth and enhancing guest satisfaction through exceptional service and problem-solving skills. Skilled in MS Office and adept at time management, consistently delivering projects on time. Demonstrates strong analytical thinking and excellent communication, contributing to a positive and efficient work environment, whilst always striving to be a better me.

Overview

24
24
years of professional experience

Work History

Magdalena Grand Beach Resort & Spa

Vanguard Holdings Ltd
12.2011 - Current
  • Trained new staff members on company policies and procedures, fostering a supportive learning environment that promoted growth within the team.
  • Conducted routine inspections of rooms and common areas to ensure quality standards were met consistently.
  • Acted as a liaison between guests and other departments, ensuring all requests were promptly addressed and resolved to maintain high levels of satisfaction.
  • Supported efficient operations by managing reservations, maintaining accurate records, and promptly processing payments.
  • Handled guest complaints effectively, resolving issues quickly to maintain satisfaction levels and minimize negative feedback.
  • Provided knowledgeable recommendations for local attractions and dining options, enhancing guests'' overall vacation experiences.
  • Enhanced guest experience by providing exceptional customer service and promptly addressing their needs.

Administrative Assistant

Ansa Motors Ltd
02.2009 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Liaise between vendors and maintains effective lines of communication.
  • Assist with servicing when Service Advisor is on leave or off.
  • Cashiering function, prepare daily banking whilst ensuring accuracy for collection
  • Maintains the floats for daily sales and petty cash.
  • Assist with sales of vehicles when sales team is not present i.e pricing and explaining features of vehicles.

Hilton Tobago

Hilton Tobago
04.2000 - 07.2008
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Education

Human And Social Biology (CXC) -

Scarborough Secondary
Shaw Park. Tobago

School of Acconting
Tobago

Associate Degree - Hospitality Administration And Management

Tobago Hotel School
Blenheim, Toabgo
06.2012

Certificate - Human Resource Management

Cipriani Labour College
Tobago
05.2012

Certificate - Accounting

School of Practical Accounting
Signal Hill Tobago
07.2006

(CXC) -

Diego Martin Gov Secondary
Diego Martin
05.2002

Skills

Time management

Problem-solving skills

Cash Handling

Word processing

Dependable and Responsible

Decision-Making

Analytical and Critical Thinking

Clerical Support

Teamwork and Collaboration

Written Communication

Data Entry

Cultural Awareness

Critical Thinking

Planning and Coordination

Excellent Communication

MS Office

Timeline

Magdalena Grand Beach Resort & Spa

Vanguard Holdings Ltd
12.2011 - Current

Administrative Assistant

Ansa Motors Ltd
02.2009 - Current

Hilton Tobago

Hilton Tobago
04.2000 - 07.2008

Human And Social Biology (CXC) -

Scarborough Secondary

School of Acconting

Associate Degree - Hospitality Administration And Management

Tobago Hotel School

Certificate - Human Resource Management

Cipriani Labour College

Certificate - Accounting

School of Practical Accounting

(CXC) -

Diego Martin Gov Secondary

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Marissa Bradley