Mark Hall
Diego Martin
Summary
Technologically skilled professional with many years of experience analyzing critical metrics and trends to investigate and resolve troubleshooting requests. Dedicated to leading detailed IT investigations and developing resources for technology management based on organizational and governmental expectations. Hands-on approach to fielding requests for service by documenting issue settlement to assist large-scale project maintenance. Detailed support for hardware and software assessment to maintain organizational project planning, performance, and scale.
Overview
16
16
years of professional experience
Work History
Information Systems Specialist
Ministry of National Security
10.2022 - Current
- Currently serving as an Information Systems Specialist at the Ministry of National Security, I am responsible for managing and maintaining the organization's IT systems and infrastructure.
- Collaborate with cross-functional teams to implement and support various IT projects and initiatives.
- Provide technical support and troubleshooting for end users, ensuring efficient and effective resolution of IT-related issues.
- Performed system upgrades on existing equipment to improve efficiency and reliability.
- Monitored system performance and identified areas for improvement.
- Implement and support various IT projects and initiatives.
- Provide technical support and troubleshooting for end users.
ICT Technical Officer
Ministry of National Security
06.2015 - 09.2023
- Worked as an ICT Technical Officer at the Ministry of National Security from June 2015 to September 2023
- Provided technical support and troubleshooting for end-users, ensuring efficient and effective resolution of IT-related issues
- Collaborated with cross-functional teams to implement and support various IT projects and initiatives
- Managed and maintained the organization's IT systems and infrastructure
PC Repair Technician
Ministry of National Security
09.2008 - 05.2015
- Worked as a PC Repair Technician at the Ministry of National Security from September 2008 to May 2015
- Provided hardware and software support for desktop and laptop computers
- Troubleshot and resolved technical issues, ensuring optimal performance of computer systems
Education
Bachelor of Science - Information Technology
CTS College of Business and Computer Science
Advanced Diploma (Level 6) - Information Technology
CTS College of Business and Computer Science
Bachelor of Science - Management and Agribusiness
University of the West Indies
Skills
- IT Support
- Enterprise server architecture
- Server Management
- Network Administration
- Active Directory
- Microsoft Office Suite
- Windows Server
- Microsoft SharePoint
- Microsoft Exchange
- Nutanix
- ITIL certified
References
- Stephan Myers, Manager, Networks and Infrastructure, Ministry of Health, 701-8645
- Julius Leacock, Business Systems Analyst, 487-0600
Timeline
Information Systems Specialist
Ministry of National Security
10.2022 - Current
ICT Technical Officer
Ministry of National Security
06.2015 - 09.2023
PC Repair Technician
Ministry of National Security
09.2008 - 05.2015
Bachelor of Science - Information Technology
CTS College of Business and Computer Science
Advanced Diploma (Level 6) - Information Technology
CTS College of Business and Computer Science
Bachelor of Science - Management and Agribusiness
University of the West Indies
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