Mark Edwards

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Leveraged sales expertise to promote products and capitalize on upsell opportunities.

• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Analyzed and investigated incidents alongside functional management and security supervisors.
• Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
• Oversaw staff timekeeping entries and reports.
• Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
• Recorded incident reports with detailed accounts of occurrences.
• Trained numerous new security officers.
• Submitted documentation for monthly payroll, managed schedules and enforced policies.

• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Checked packages and merchandise for damage and notified vendors.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Oversaw entry and exit of various numbers of employees and visitors daily.

Activities include: cutting, shaping and forming parts and articles from metal

• Developed and maintained relationships with customers and suppliers through account development.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.