Marlon Carew

Spent more than twenty-eight (28) years in the field of Information Technology (IT) and has gained a wealth of experience working in industries such as Banking, Finance, Insurance, IT Service Delivery, Telecommunications, Manufacturing, Auditing and Gaming. Spent more than twelve (12) years successfully leading and managing multidiscipline teams, six (6) of which were at a senior managerial level as a General Manager of Operations and Chief Operating Officer for IT service delivery companies. Possess experience in the field of Project Management, with more than ten (10) years’ experience managing IT projects. Also possess experience in the fields of Strategic Planning, Auditing, Accounting and Budgeting, and Operation Management. Possesses strong leadership, communication, and organisational skills, as well as a sound education; also results oriented. Worked with both government and private sector institutions and has worked in a unionised environment. Has more than five (5) years’ experience working for Multinational Corporations.

• Project managed the implementation of the IT infrastructure that was required to support the first GSM network in Trinidad; this project resulted in an additional billion-dollar revenue stream for TSTT Ltd. On the project, I gathered the IT requirements, identified the risks, developed risk responses, prepared project plans, allocated resources, executed and monitored the plan.
• Project managed the hardware upgrade of GTECH’s operation centre; this resulted in the following, an increase in transaction processing capacity from 1,500 transactions per second to 5,000 transactions per second, a reduction in the nightly processing time by 4 hours to about an hour, an increased system uptime from 98% to 99.99%, as well as a reduction in the backup processing time from 20 hours to 2 hours.
• Delivered products and services, as well as several hundreds of software functionalities and hardware capacity as per agreed customer requirements and as per agreed schedule; the new products and services led to a 25% increase in the customer’s revenue over a two-year period.
• Coordinated marketing surveys to gather data on the delivery of customer-based services; from these surveys, several recommendations were put forward and accepted, and the outcome being the implementation of value-based solutions; internal training was also identified.
• Established key performance indices (KPIs); this resulted in improved efficiencies of the operations, in some cases, a 50% improvement was seen and in other cases inefficiencies were eliminated.
• Revised and updated company’s policies and procedures manual to provide greater clarity to employees on the day-to-day operations. Thus, the revised document ensured compliance with laws and regulations, and provided guidance for decision-making, as well as it assisted in streamlining the company’s internal processes.

Experience in developing Strategic Plans Analytical, a problem solver and innovative Experience with managing IT projects, including digital transformation projects B.Sc. Computer Studies, ACCA, MBA (with specialism in Strategic Planning) and PMP Knowledgeable in accounting and the budgeting processes Excellent verbal and written communication skills and customer focused Experience and knowledgeable in the delivery of fintech services Team player and experienced in managing multi-discipline teams; strong leadership skills Knowledgeable in the use of Office Productivity Tools Experience in using Accounting and Payroll Systems, as well as ERP applications.

• PMP Training, 2022
• Introduction to UNIX System V Release 4, 2011
• Stress management, 2010
• Conflict Resolution, 2008
• Project Management, (PM essentials, project risk management, leadership in PM), 2004/5
• Basic Management Skills, 2002
• Project Management, 1998
• Coaching & Developing People, 1997
• High Performance Business Writing, 1997
• Total Quality Management, (ANSA McAL) 1995

• Enjoy hiking, the outdoors, exercising and reading
• Volunteer to be a Senior Advisor for Junior Achievement
• Served on our Parish Council at St. Francis RC, Belmont

• Member of ACCA - The Chartered Association of Certified Accountants
• Member of the Project Management Institute
• Member of Project Management Institute Southern Caribbean Chapter