Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marsha RE Ramdeen

St.Augustine

Summary

Highly motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual eager to apply organizational skills in the best interest of contributing to the company's continued growth and development. Considered to be mature, loyal, level headed and straightforward.

Overview

28
28
years of professional experience

Work History

Accounts Officer

Guard Force One Limited
Tunapuna
04.2011 - 06.2019
  • Reviewed and reconciled accounts payable and receivable records.

Manager Personal Banking

RBC (Royal Bank)
Port-of Spain
03.1991 - 03.2011
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow based on implemented policies and procedures
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Monitored staff performance through regular reviews and addressed issues with ongoing coaching.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Provided Management by leading the establishment and achievement of team sales objectives and targets.

Education

Bachelor of Arts - Business Management(incomplete)

School of Business and Computer Science
Champs Fleurs

Certificate of Proficiency-Computer Literacy

University of The West Indies
St. Augustine Campus

Certificate in Human Resource Management

School of Business And Computer Science
Champs Fleurs

Omega Certificate- Consumer Lending

Omega Performance Corporation
USA

Omega Certificate- Commercial Loans to SM Business

Omega Performance Corporation
USA

Certificate in Leadership Development for Managers

RBTT Bank Limited(Roytec)

Professional Dev. Cert- Sales Leadership

RBTT Bank Limited (Roytec)

Certificate in Business and Computer Technology

RBTT Bank Limited (Roytec)

Skills

  • Team Building
  • Networking
  • Time Management
  • Dependable and Responsible
  • Proactive
  • Calm Under Pressure
  • Communication

Timeline

Accounts Officer

Guard Force One Limited
04.2011 - 06.2019

Manager Personal Banking

RBC (Royal Bank)
03.1991 - 03.2011

Bachelor of Arts - Business Management(incomplete)

School of Business and Computer Science

Certificate of Proficiency-Computer Literacy

University of The West Indies

Certificate in Human Resource Management

School of Business And Computer Science

Omega Certificate- Consumer Lending

Omega Performance Corporation

Omega Certificate- Commercial Loans to SM Business

Omega Performance Corporation

Certificate in Leadership Development for Managers

RBTT Bank Limited(Roytec)

Professional Dev. Cert- Sales Leadership

RBTT Bank Limited (Roytec)

Certificate in Business and Computer Technology

RBTT Bank Limited (Roytec)
Marsha RE Ramdeen