Samantha Saunders
Scarborough
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Front Desk
Blue Pearl Resort
05.2024 - 09.2024
- Managed a high-volume guest booking calendar, ensuring efficient scheduling and minimal conflicts
- Coordinated pre- and post-arrival communications, addressing inquiries and confirming details to enhance guest satisfaction
- Performed accurate data entry for daily sales and cash flow, maintaining meticulous records for financial reporting
- Provided front-line customer service, addressing guest needs and resolving issues promptly to ensure a positive experience
Travel Consultant
Travo Flights Solutions
10.2023 - 05.2024
- Consulted with clients to understand travel preferences, budget, and special requirements for personalized recommendations
- Processed flight and accommodation bookings, securing best possible rates and adhering to company policies
- Sent invoices and e-tickets to customers promptly, ensuring clear and professional communication in all correspondence
- Provided 24/7 support for urgent travel inquiries or last-minute changes, enhancing client trust and satisfaction
Administrative Assistant
Office of the Ombudsman
02.2019 - 02.2021
- Managed multi-line office phone system, directed calls to appropriate departments, and scheduled appointments efficiently
- Organized and maintained both physical and electronic client records, enhancing accessibility and ensuring confidentiality
- Documented all incoming and outgoing mail, maintaining accurate records for internal tracking and compliance
- Supported office events and special projects by coordinating logistics, preparing materials, and handling on-site needs
Education
High School Diploma -
Harmon School of S.D.A
Scarborough, Trinidad And Tobago06-2014
Skills
- Dependability
- Data entry proficiency
- Confidentiality
- Scheduling expertise
- Problem-solving skills
- Hospitality services
- Credit and cash payments
References
- June Cromarty, Geriatric Nurse, (868) 499-4291
- Clerona Blades Morrison, CEO, Travo Flights Solutions, (868) 314-3073
Timeline
Front Desk
Blue Pearl Resort
05.2024 - 09.2024
Travel Consultant
Travo Flights Solutions
10.2023 - 05.2024
Administrative Assistant
Office of the Ombudsman
02.2019 - 02.2021
High School Diploma -
Harmon School of S.D.A
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