Matthew Lee Yuen
9 John Street Diego Martin
Summary
Strategic and results-oriented business leader with experience in strategy, planning, operations, problem-solving and team collaboration. Expert in client relationships and project management, demonstrated by surpassing client expectations and streamlining workflow processes.
Overview
6
6
years of professional experience
Work History
Managing Director
Xtralite Neon
12.2022 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
Manager of Operations
Xtralite Neon
04.2021 - 11.2022
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Facilities Supervisor
University Of South Florida Campus Recreation
01.2019 - 01.2021
- Oversaw running of a 190,000 square foot facility that welcomes over 300,000 visitors each year.
- Facilitated communication between team members during project execution periods for smooth coordination of tasks.
- Conducted routine maintenance checks on building systems such as fire alarms, sprinklers, and security features for optimal functionality.
- Coordinated with internal departments to schedule necessary repairs or renovations while minimizing disruptions to daily operations.
- Enhanced staff productivity through effective scheduling and task delegation.
Facilities Staff
University Of South Florida Campus Recreation
08.2018 - 12.2019
- Reported building issues to building management to reduce safety concerns.
- Collaborated with team members to complete projects on time and within budget constraints.
- Set up and broke down meeting rooms for events.
- Conducted regular staff training sessions for continued professional development within the facility department.
- Provided excellent customer service to both internal and external clients, resolving concerns quickly, efficiently, and professionally.
Education
Bachelor of Science - Biomedical Engineering
University of South Florida
Tampa, Florida08.2020
High School Diploma -
St. Mary's College
Port Of Spain, Trinidad07.2015
Skills
- Problem-Solving
- Decision-Making
- Quality Assurance
- Team Collaboration
- Client Relationships
- Project Management
- Customer Service
- Staff Management
- Records Management
- Client Communication
- Performance Optimization
- Planning and Implementation
Timeline
Managing Director
Xtralite Neon
12.2022 - Current
Manager of Operations
Xtralite Neon
04.2021 - 11.2022
Facilities Supervisor
University Of South Florida Campus Recreation
01.2019 - 01.2021
Facilities Staff
University Of South Florida Campus Recreation
08.2018 - 12.2019
Bachelor of Science - Biomedical Engineering
University of South Florida
High School Diploma -
St. Mary's College
Similar Profiles
Steven GrangeSteven Grange
Lead Neon and LED Sign Builder / Assembler at The Neon CompanyLead Neon and LED Sign Builder / Assembler at The Neon Company
Sophia JeromeSophia Jerome
Fitness Instructor at Cyclebar/ Rumble/ NeonFitness Instructor at Cyclebar/ Rumble/ Neon
John MolinaJohn Molina
Sign Technician (Safety Manager) at South Texas Neon Signs Inc. Co.Sign Technician (Safety Manager) at South Texas Neon Signs Inc. Co.
Karen LovelaceKaren Lovelace
Senior Customer Service Representative at Ferreira Optical LimitedSenior Customer Service Representative at Ferreira Optical Limited
Melissa WagnerMelissa Wagner
Registered Nurse, Medical-Surgical Unit at United Hospital CenterRegistered Nurse, Medical-Surgical Unit at United Hospital Center