Celine Moonsammy
68B Dalloo Road, Gasparilo
Summary
My objective is to join an organization that challenges me and allows me to learn and grow with the organization.
A young, dynamic professional with a proven track record in customer service and sales related roles.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative - Loans
First Citizens Bank Limited
12.2024 - Current
- Disbursement of Loans, Mortgages and Commercial Facility
- Supported team members in their tasks, fostering a collaborative work environment for optimal productivity.
- Ensured loan application compliance by meticulously reviewing documents and verifying applicant information.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Handled any conditions sent from underwriting departments.
- Handle customer loan queries.
Customer Service Representative - Operations
First Citizens Bank Limited
08.2022 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Opening of Accounts both personal and commercial
- Processing of wire transfers, drafts, and the issuing of new ATM cards.
- Assisted customers in navigating the company website and improving overall user experience.
Customer Service Representative - Operations
First Citizens Bank Limited
11.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Opening of Accounts both personal and commercial
- Processing of wire transfers, drafts and the issuing of new ATM cards.
- Assisted customers in navigating company website and improving overall user experience.
Bank Teller
First Citizens Bank Limited
09.2020 - 10.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
First Step Trainee
First Citizens Bank Limited
02.2020 - 08.2020
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build an understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Performed administrative functions, answering phones and filing paperwork supporting the department.
Bank Teller
First Citizens Bank Limited
11.2019 - 02.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Bank Teller/ Customer Experience Professional
ScotiaBank Trinidad and Tobago Limited
09.2018 - 10.2019
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Facilitating payment of bills (car loans, mortgage payments, secured and unsecured loan payments, etc.)
- Keeping customers informed as to the latest financial products available at the branch
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Customer Service Representative / Sales Person
B MOBILE Trinidad and Tobago
08.2017 - 06.2018
- Sold & upsold products and services
- Facilitated routine customer transactions e.g Bill payments, sale of phone cards, sale of phones etc
- Troubleshooted handheld devices and network connectivity issues
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Education
Bachelor of Science - Business Management
SITAL College of Tertiary Education
Tacarigua, Trinidad12-2025
Diploma - Diploma in Business Management / ABE Level 5
SITAL College of Tertiary Education
Tacarigua, Trinidad05-2023
Certificate - Applied Engineering (CAE)
University of Trinidad And Tobago
San Fernando, Trinidad And Tobago06-2020
Fyzabad Anglican Secondary School
Fyzabad, Trinidad And Tobago06-2017
Skills
- Customer Service
- Sales and Marketing
- Stakeholder Engagement
- Basic Records Management
- Conflict and Dispute Resolution
- Cash/ Money Management
- Critical thinking
- Computer proficiency
Hobbies and Interests
- African Dance
- Painting
- Drawing
Timeline
Customer Service Representative - Loans
First Citizens Bank Limited
12.2024 - Current
Customer Service Representative - Operations
First Citizens Bank Limited
08.2022 - 11.2024
Customer Service Representative - Operations
First Citizens Bank Limited
11.2021 - 08.2022
Bank Teller
First Citizens Bank Limited
09.2020 - 10.2021
First Step Trainee
First Citizens Bank Limited
02.2020 - 08.2020
Bank Teller
First Citizens Bank Limited
11.2019 - 02.2020
Bank Teller/ Customer Experience Professional
ScotiaBank Trinidad and Tobago Limited
09.2018 - 10.2019
Customer Service Representative / Sales Person
B MOBILE Trinidad and Tobago
08.2017 - 06.2018
Bachelor of Science - Business Management
SITAL College of Tertiary Education
Diploma - Diploma in Business Management / ABE Level 5
SITAL College of Tertiary Education
Certificate - Applied Engineering (CAE)
University of Trinidad And Tobago
Fyzabad Anglican Secondary School
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