Mauricia De Peza
Port of Spain,Trinidad and Tobago
Summary
I am passionate about adding value to the spaces and lives around me. I want to do something that matters, something that can make a difference and something that can have a positive effect on others. Optimizing and utilizing my knowledge and abilities to foster improved performance is my goal.
Overview
17
17
years of professional experience
1
1
Certification
Work History
YOUTH COUNSELLOR
Royal Caribbean International
2022.01 - 2025.01
- Managed and coordinated age-appropriate activities for children and adolescents.
- Hosted activities for families, children and adolescents.
- Differentiated instructions to promote inclusivity.
- Created comfortable and safe settings while carefully monitoring youth.
- Communicated with parents and provided feedback.
- Complied with Standard Quality Management and liaised with management to improve guest experience.
- Assisted with extra duties as a conscientious employee.
ONLINE EFL TEACHER (part-time)
Open English / LatinHire / HLG English
2021.01 - 2022.01
- Taught English to adults and children in Latin American countries and Korea online.
- Planned educational material in a clear, comprehensible manner to ensure student understanding.
- Enhanced students' reading, vocabulary, speaking and pronunciation.
- Tailored lessons to accommodate different learning styles and levels.
- Evaluated student progress and prepared reports at regular intervals.
SPECIAL EDUCATION TEACHER ASSISTANT
Ministry of Education, Trinidad and Tobago
2018.01 - 2022.01
- Assisted with the preparation of specialized teaching materials.
- Assisted students with accessing, utilizing and understanding instructional materials.
- Observed and recorded students' behaviours and progress.
- Assisted with the implementation of Individualized Education Programs (IEP).
DEMONSTRATOR (part-time)
University of Trinidad and Tobago (Caribbean Academy of Fashion and Design)
2016.01 - 2021.01
- Assisted students with instructional materials and demonstrated exercises for sketching, fitting and designing.
- Provided research support throughout their collections' development process.
- Set up equipment and performed minor maintenance of instructional equipment.
CUSTOMER SERVICE ASSOCIATE
DirecOne International Interaction Centre
2014.01 - 2016.01
- Provided telecommunication services to customers to resolve issues.
- Troubleshot internet and cable services.
- Maintained and demonstrated a high level of product knowledge to ensure satisfaction.
TUTOR (part-time/volunteer)
Adult Literacy Tutors Association (ALTA)
2013.01 - 2015.01
- Provided tutoring services to help adult learners improve reading and writing skills.
- Selected learning materials and approaches suitable for individual abilities and needs.
- Encouraged adult learners to develop confidence, meet their personal goals and achieve lasting results.
- Tracked progress over time and submitted monthly reports.
EVENT PLANNER - SUPPORT
Kapok Hotel
2012.01 - 2013.01
- Catered to guest requests and assisted with the planning and execution of events.
- Responded to guest inquiries in a timely manner and arranged advertised packages.
- Liaised with staff to provide quality service and guest satisfaction.
PUBLIC RELATIONS OFFICER
Royal Princess Casino/ Members Club
2010.01 - 2012.01
- Maintained organizational reputation by ensuring smooth operations and quality service.
- Planned marketing strategies and presented developmental ideas to management.
- Communicated with patrons for feedback.
- Served as an MC for events and game shows.
TUTOR (part-time)
Ministry of Community Development, Trinidad and Tobago
2009.01 - 2011.01
- Assisted students with assigned work and created suitable lesson plans.
- Advised students who experienced academic problems and evaluated the overall effectiveness of the program.
CLERICAL OFFICER
Ministry of Health, Trinidad and Tobago
2008.01 - 2010.01
- Typed required documents, recorded data and distributed letters.
- Responded to emails, inquiries and requests to support office operations.
Education
Master of Education - Education
University of Essex
England, United KingdomBachelor of Science - Psychology
College of Science, Technology and Applied Arts of Trinidad and Tobago
Skills
- Planning and Organization
- Public Speaking and Hosting
- Motivational Speaking
- Mentoring and Coaching
- Problem Solving
- Analytical Thinking
- Conflict Resolution
- Needs Analysis
- Leadership Skills
- Effective Writing Skills
- Customer Service
- Cultural Competence
- Safety and Compliance
- Adaptability
- Creativity
Certification
Teaching English as a Foreign Language (TEFL) - Level 5, Working with Students with Special Education Needs, Counselling Adolescents, Coaching and Mentoring for Business Success, Leadership and Management, Human Resource Management, Getting Started As a New Leader, STCW Security Awareness for Seafarers Training, Crisis Management and Human Behaviour Training, Survival Craft and Rescue Boat Training, Hotel Basic Safety Training, Crowd Management Training, Sales and Marketing, Radio Broadcasting, Computer Literacy
Languages
English
First Language
Spanish
Elementary
A2
Timeline
YOUTH COUNSELLOR
Royal Caribbean International
2022.01 - 2025.01
ONLINE EFL TEACHER (part-time)
Open English / LatinHire / HLG English
2021.01 - 2022.01
SPECIAL EDUCATION TEACHER ASSISTANT
Ministry of Education, Trinidad and Tobago
2018.01 - 2022.01
DEMONSTRATOR (part-time)
University of Trinidad and Tobago (Caribbean Academy of Fashion and Design)
2016.01 - 2021.01
CUSTOMER SERVICE ASSOCIATE
DirecOne International Interaction Centre
2014.01 - 2016.01
TUTOR (part-time/volunteer)
Adult Literacy Tutors Association (ALTA)
2013.01 - 2015.01
EVENT PLANNER - SUPPORT
Kapok Hotel
2012.01 - 2013.01
PUBLIC RELATIONS OFFICER
Royal Princess Casino/ Members Club
2010.01 - 2012.01
TUTOR (part-time)
Ministry of Community Development, Trinidad and Tobago
2009.01 - 2011.01
CLERICAL OFFICER
Ministry of Health, Trinidad and Tobago
2008.01 - 2010.01
Master of Education - Education
University of Essex
Bachelor of Science - Psychology
College of Science, Technology and Applied Arts of Trinidad and Tobago