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Associate Principal Engineer

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 Professional with strong background in client support, Responds calmly and appropriately to individuals displaying challenging behaviours, using active listening and de-escalation techniques to achieve positive outcomes.  Delivers a high standard of client-focused service that is supportive, professional, and outcome-driven. Committed to creating positive client experiences while providing accurate, timely, and relevant information to clients and stakeholders.  Quickly assesses situations, considers available options, and makes informed decisions. Proactively identifies solutions to improve service delivery and client outcomes, while remaining engaged and informed about organisational services, workforce networks, and the broader service system.  Acts in the public interest and upholds organisational values and codes of conduct. Demonstrates fairness, ethical decision-making, and professionalism, fostering trust and credibility. 

 Certified Professional Coder with over 7 years of experience in customer service, adept at fostering strong relationships with providers and patients through exceptional communication skills. Expertise in CPT and ICD-9/10 coding, complemented by a thorough understanding of industry standards and compliance requirements. Highly organized and detail-oriented, committed to delivering accurate results within tight deadlines. Recognized for a coachable and collaborative approach, consistently achieving high-quality outcomes in dynamic environments. 

Enthusiastic and versatile professional with a strong ability to work both independently and as a team player, including experience in supervisory and managerial roles. Eager to learn and contribute to the success of the organization or team through hard work and a current skill set that includes strong work ethics, dependability, reliability, teachability, continuous learning mindset, collaboration, attention to detail, self-motivation, problem-solving abilities, strong analytical skills, multitasking capabilities, effective time management, knowledge of financial concepts, excellent verbal and written communication skills, maintaining professional relationships within the organization, and exceptional organizational abilities. Advanced in Microsoft Word, Excel, PowerPoint, and Outlook. Possess a clear understanding of expectations and have received training in products and services. Motivated by continuous learning, growth, and excelling in all assigned areas while exceeding expectations to expand into new responsibilities. Organized and dependable candidate with a positive attitude who has successfully managed multiple priorities. Willing to take on additional responsibilities to meet goals. Ultimate goal is to advance into a higher role within the organization that offers professional challenges where interpersonal skills, excellent time management abilities, and problem-solving skills can be utilized. Stellar work history as an agile and adaptable staff leader with a motivational approach and an upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking mindset and diplomatic communication style focused on maximizing engagement and satisfaction for all stakeholders.

Maya Huggins

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