Melea Mc Intyre

• Developed scalable applications using agile methodologies for timely project delivery.
• Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
• Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
• Enhanced software functionality by identifying and resolving complex technical issues.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
• Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
• Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
• Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
• Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
• Responded to inquiries from callers seeking information.

• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Processed payments, entering sales in register for prompt customer service.
• Built a loyal clientele base through exceptional customer service and personalized care.
• Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.

• Assisted with contract negotiations, ensuring mutually beneficial terms for both parties involved in projects.
• Coordinated cross-functional teams to ensure smooth collaboration and successful project execution.
• Tracked project time and updated [Software] spreadsheets.
• Recorded time allocated to projects and updated master tracking documents.
• Tracked project documents during every phase of development.
• Updated charts and reports to deliver accuracy and completeness.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.

• Assessed student progress and provided constructive feedback, enabling students to make continuous improvements.
• Managed classroom behavior effectively using positive reinforcement strategies, cultivating an inclusive and respectful learning community.
• Implemented reading and writing workshops to increase student literacy and support school reading programs.
• Provided individualized support for students, resulting in improved academic performance and increased confidence.

.English A - Two

.Human Social Biology - Three

.Principles of Business - One

.Social Studies - Three

.Mathematics - Three

Courses/Certificates:

. Barbicide/Barbicide covid

. Hairdressing and Beauty Culture Spa

. Nail Technician course

. Microsoft 365