Michelle Gibbins
Maraval
Summary
High-achieving professional with significant experience in General and Strategic Management, Executive Leadership, and Operations. Demonstrated success in Communications, Client Experience, Marketing, Brand Management, and Event Management. Focused on driving organizational growth and innovation through strategic planning and team leadership. Recognized for enhancing productivity and operational efficiency while ensuring effective execution of business strategies.
Overview
27
27
years of professional experience
Work History
General Manager
Chapmans Self Storage Ltd.
01.2019 - Current
- Oversaw comprehensive business management, including strategy formulation and operational oversight.
- Identified and assessed new opportunities in local and regional markets to bolster performance.
- Established and nurtured long-term customer relationships through effective account management.
Project Manager
Consult with Michelle
01.2013 - 01.2019
- Delivered consulting services in strategic planning, operations management, marketing, and brand management.
- Developed policies and processes to streamline operations and improve client satisfaction.
- Advised on operational enhancements, business development initiatives, and organizational changes.
Senior Manager, Customer Care
Hi-Lo Head Office
01.2008 - 01.2013
- Contributed to development and implementation of company-wide policies, including Massy Group Customer Service Management System.
- Oversaw recruitment policy, employee engagement initiatives, and assessment of Key Performance Indicators across all departments.
- Led Smart Shopper Customer Loyalty Programme, significantly improving customer retention rates.
- Developed strategies to enhance operational efficiency, reduce costs, and boost productivity.
Group Account Director
Lonsdale Saatchi & Saatchi
01.2003 - 01.2008
- Managed Client Service Team for multiple multinational clients across local and regional markets.
- Executed annual strategic plans, including brand guidelines and marketing campaigns, managing budgets exceeding $2M.
- Fostered global thinking and facilitated cross-site discussions to enhance regional business opportunities.
- Promoted cultural sensitivity in addressing site-specific issues to drive client engagement.
Senior Account Executive
Inglefield, Ogilvy & Mather
01.2001 - 01.2003
- Managed marketing and advertising portfolios for local and international clients, achieving targets within budget constraints.
- Collaborated with cross-functional teams to develop and execute successful annual plans for clients.
Senior Supervisor, Group Marketing
Barbados Mutual
01.1998 - 01.2001
- Marketed and implemented Group Life and Health Plans, supporting agents and brokers with training.
- Developed innovative products to enhance service offerings.
- Established a network with healthcare providers, improving customer access to services.
Education
Marketing, Public Relations, and Advertising
London Chamber of Commerce and Industry University of the West Indies
Skills
- Strategic planning
- Operational management
- Customer relationship management
- Market analysis
- Project management
- Sales strategy
- Data analysis
- Brand management
- Interpersonal communication
- Organizational change management
- Event promotion and management
- Multi-tasking efficiency
Timeline
General Manager
Chapmans Self Storage Ltd.
01.2019 - Current
Project Manager
Consult with Michelle
01.2013 - 01.2019
Senior Manager, Customer Care
Hi-Lo Head Office
01.2008 - 01.2013
Group Account Director
Lonsdale Saatchi & Saatchi
01.2003 - 01.2008
Senior Account Executive
Inglefield, Ogilvy & Mather
01.2001 - 01.2003
Senior Supervisor, Group Marketing
Barbados Mutual
01.1998 - 01.2001
Marketing, Public Relations, and Advertising
London Chamber of Commerce and Industry University of the West Indies
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