Melindra Mohan
San Pablo Road, Valencia
Summary
Energetic and performance driven known for high productivity and completing tasks swiftly. Specialized in office management, scheduling, and document preparation, ensuring smooth operations of day-to-day activities. Possess strong communication skills, adaptability, and problem-solving abilities to excel in diverse environments. Prioritize confidentiality and professionalism in all interactions.
Overview
1
1
Certification
Work History
Customer Service Representative
North Central Regional Health Authority
- Current
- Answer patients inquiries and provided accurate information regarding services provided.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, typing surgery, anesthetic assessment, clinical and medical records listings and complete daily statistics.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answer incoming calls and emails and chats.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Reis Developers Limited
Piarco International Airport
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Bill Payments Clerk
Digicel
Curepe
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Generated daily reports of sales activity for management review.
- Prepared deposits according to established procedures.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
Education
University of the West Indies Open Campus - Health Safety And Environmental Management
University of the West Indies Open Campus
08.2014
Arima Senior Comprehensive - Office Administration
Arima Senior Comprehensive
06.2007
Johnson’s Finishing School - English Language, Principles of Business, Social Studies, Mathematics
Johnson’s Finishing School
06.2006
Skills
- Proficient Scheduling Coordination
- Efficient Call Routing
- Administrative Paperwork Handling
- Appointment Coordination
- Microsoft Excel
- Document Organization
- Microsoft Outlook
- Customer Service
- Process Documentation
- Computer Proficiency
- Adaptive team player
- Efficient Data Input
- Strong Organizational Skills
- Detailed Documentation Practices
Certification
- Computer Literacy
- Internet Explorer
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
Hobbies and Interests
- Cricket
- Swimming
- Reading
- Football
References
- Dr. Juan Ignacio Bandera Tavera, Consultant Oral and Maxillo Facial Surgeon Specialist, (868) 325-7469
- Dr. Clarke Joseph, DDS, MFDS RSCEd, MOMS RDCEd Registrar Oral and Maxillofacial Surgeon, (868) 389-2135
Personal Information
- Date of Birth: 09/01/89
- Nationality: Trinidadian
- Marital Status: Single
Timeline
Customer Service Representative
North Central Regional Health Authority
- Current
Customer Service Representative
Reis Developers Limited
Bill Payments Clerk
Digicel
- Computer Literacy
- Internet Explorer
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
University of the West Indies Open Campus - Health Safety And Environmental Management
University of the West Indies Open Campus
Arima Senior Comprehensive - Office Administration
Arima Senior Comprehensive
Johnson’s Finishing School - English Language, Principles of Business, Social Studies, Mathematics
Johnson’s Finishing School
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