Summary
Overview
Work History
Education
Skills
Personal Information
Education
Timeline
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Melissa. Ferreira

Summary

Able to learn new processes quickly and adapt to different children's and organization needs. Hard working, focused and diligent, with excellent people and problem-solving abilities.

Punctual individual with a dependable nature and strong history of showing up and being ready to work.

Looking for a new long-term position within the Education and youth development system of Trinidad and Tobago. Strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Good at multi-tasking, leading group discussions and co-ordinating projects and people.

Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.

Overview

16
16
years of professional experience

Work History

GOSPEL WORKER

BACK TO THE KINGDOM INTERNATIONAL MINISTRIES
09.2022 - 09.2024
  • Adhered to Church policies, safety procedures and performance standards.
  • Participated in team meetings to discuss goals, challenges, and process improvements.
  • Contributed to development of children and youth within Church and community mentoring, disciplining, encouraging and modeling appropriate attitudes and behaviors. I also used reactive strategies such as preferred activities/preferred interactions, people; distraction etc.
  • Coordinated and maintain or when necessary, reimagine existing programming relevant to children and community at large, including Worship, discipleship and regular special events. This included direct Leadership to Senior and Junior Youth Groups, Student Ministry, Young Adult Ministry, Sunday School and Outreach Programs.
  • Responded efficiently to challenges minimizing disruptions to ministry productivity and flow.
  • Assist at services of public Worship and religious rites.
  • Provided religious education, spiritual guidance and moral support to members of religious community.
  • Conducted outreach activities and facilitated communicated community involvement.
  • Administer programs providing food and clothing.
  • Plan organize and lead Worship services and Church activities for specific audience.
  • Maintained work areas clean and neat fashion for maximum productivity.
  • Worked fast to complete tasks and meet daily deadlines.
  • Improved team morale and productivity through effective communication and active listening skills.
  • Provided crisis intervention and emotional support to youth.
  • Created and implemented individualized plans for individual youth.
  • Helped youth develop and achieve personal goals with close support.

Restaurant Sole Proprietor

M S Restaurant
09.2016 - 02.2020
  • Developed and implemented strategies to reduce costs and boost profitability by 10%.
  • Managed over 50 customer calls per day, receiving orders, addressing any customer complaints in a timely to keep customers satisfied.
  • Checked financial reports and statements to determine business performance.
  • Supervised restaurant operations and enforced food and safety standards.
  • Tracked and sourced supplies to keep ingredients fresh and minimize waste.
  • Executed payroll processes to disburse staff payments.
  • Checked end-of-day finances against orders processed to minimize losses.
  • Recruited staff to fill vacancies and accommodate growth.
  • Monitored servers to identify and resolve lapses in service delivery.
  • Analysed industry trends and patterns to inform investment decisions and menu choices.
  • Managed customer needs and expectations, communicating and maintaining relationships in person and through other mediums.
  • Used working capital to cover everyday expenses and growth.

Adult education tutor

Adult Literacy Tutors Association (ALTA)
09.2014 - 12.2016
  • Planned lessons to target subject weaknesses and build skills within strengths..
  • Aided over 30 students in experimenting and discovering best-suited learning methods to foster academic achievements.
  • Promoted academic success and enhanced learning experiences for students of varying capabilities.
  • Assessed student needs to determine skill levels and inform curriculum development.
  • Utilized innovative methods to illustrate core concepts, implementing technological, visual and auditory instructional tools.
  • Helped students to build study guides and habits to increase confidence.
  • Taught study skills and learning accommodations to help struggling students resolve core issues.
  • Completed periodic training to gain knowledge of emerging trends in education.
  • Attended different community classes to teach.
  • Instructed students of core subjects of reading and writing.

Paralegal

Mansfield Chambers
08.2008 - 12.2010
  • Organised and managed case files for accessibility and completeness of documentation.
  • Reviewed and summarised legal documents for attorney review, expediting case analysis.
  • Coordinated communication between clients, legal teams.
  • Prepared witness statements and affidavits, contributing to strength of cases.
  • Assisted in preparation of legal arguments and strategies for court proceedings.
  • Wrote correspondence and legal notices on behalf of clients and legal teams.
  • Drafted and reviewed legal documents to support accurate and timely case preparation.
  • Interviewed clients to gather relevant information for case assessment.
  • Conducted legal research to gather information for case strategy and argumentation.
  • Maintained confidentiality of sensitive legal information and privileged communications.
  • Worked with solicitors to gather information and evidence for court presentations.
  • Managed client files with highest levels of confidentiality and discretion.
  • Drafted and submitted legal documents to senior staff for review and approval.
  • Updated client files in case management systems for accurate, current records.

Education

CSEC - Economics, English A, IT, HSB, POB, English B and Caribbean History

St Augustine Community College

Associate Degree - Theology

The Sure Foundation Theological Institute
09.2021

Corporate Communications - Public Relations

Ciprian College of Labour And Cooperative Studies
05.2017

Certificate - The Professional Certificate of Office Administration

SBCS School of Business And Computer Science
11.2015

Certificate - Applied IT Training

SBCS School of Business And Computer Science
11.2015

Certificate - Microsoft Office Specialist Intermediate Excel Training

SBCS School of Business And Computer Science.
08.2015

Skills

  • Autonomous workflow
  • Worshipper
  • Critical thinking and informed decision making
  • Interpersonal skills
  • Leadership skills
  • Management skills
  • Public Relations
  • Problem-Solving

Personal Information

Education

Current

Timeline

GOSPEL WORKER

BACK TO THE KINGDOM INTERNATIONAL MINISTRIES
09.2022 - 09.2024

Restaurant Sole Proprietor

M S Restaurant
09.2016 - 02.2020

Adult education tutor

Adult Literacy Tutors Association (ALTA)
09.2014 - 12.2016

Paralegal

Mansfield Chambers
08.2008 - 12.2010

Associate Degree - Theology

The Sure Foundation Theological Institute

Corporate Communications - Public Relations

Ciprian College of Labour And Cooperative Studies

Certificate - The Professional Certificate of Office Administration

SBCS School of Business And Computer Science

Certificate - Applied IT Training

SBCS School of Business And Computer Science

Certificate - Microsoft Office Specialist Intermediate Excel Training

SBCS School of Business And Computer Science.

CSEC - Economics, English A, IT, HSB, POB, English B and Caribbean History

St Augustine Community College

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Melissa. Ferreira