Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Course Structure
Hobbies
Generic

Melissa Medina

Chaguanas

Summary

Dynamic administrative professional with over 20 years of operational support experience, adept at delivering high-quality service and fostering positive relationships with customers and team members. Recognized for a reliable, trustworthy, and flexible approach to tasks while maintaining a cheerful and enthusiastic demeanor in fast-paced environments. Strong understanding of customer service principles ensures alignment with organizational expectations and codes of conduct. Committed to contributing positively to team dynamics and achieving excellence in every role.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Administrative Assistant / Programme Auditor

Ministry of Works & Transport- URP
01.2016 - 10.2025

Managed logistics and execution of training sessions, ensuring effective knowledge transfer.

Executed regular updates and audits of employee database to enhance data integrity and accessibility.

Facilitated efficient scheduling of meetings and streamlined phone call management. Captured detailed minutes to enhance communication and follow-up.

Created and sent targeted email messages to engage recipients and convey important updates.

Coordinated the preparation of correspondence, memos, letters, faxes, and forms to support timely report generation.

Implemented and managed a systematic filing structure to ensure easy access to critical documents.

Coordinated inventory assessments and placed orders for necessary office supplies.

Assisted visitors by offering guidance and resolving issues to ensure a welcoming environment.

Managed client inquiries and provided timely support to maintain strong relationships with stakeholders.

Collaborated with executive and senior administrative assistants to streamline the handling of requests and inquiries from senior managers.

Coordinated logistics and managed appointments to streamline manager's workflow.

Receptionist / Office Clerk

Sheik Lisha Ltd
02.2011 - 12.2015

Responded to incoming calls, providing assistance and information to callers promptly.

Conducted outreach to company as the primary point of contact.

Received and organized customer orders to streamline service operations.

Executed comprehensive invoice preparation for both credit and cash customers, maintaining financial accuracy and efficiency.

Engaged with key account customers to address and resolve issues related to overdue payments.

Assistant Project Evaluation Officer

Unemployment Relief Programme
01.2008 - 01.2010

Regional Secretary

Unemployment Relief Programme
01.2005 - 01.2008

Legal Secretary

Rudolph Martin Law Firm
Chaguanas/P.O.S
01.2004 - 01.2005

Education

B.Sc. - Public Sector Management

The University of the West Indies
St Augustine

Skills

  • Experienced in software usage
  • Skilled in formatting and editing with Microsoft Word
  • Excel proficiency
  • Dac financial management skills
  • Skilled in calendar organization
  • Office management training from UW Open Campus

Certification

  • Certificate in Administrative Professional Office Management
  • Date of Issue: September 30th, 2011

Timeline

Administrative Assistant / Programme Auditor

Ministry of Works & Transport- URP
01.2016 - 10.2025

Receptionist / Office Clerk

Sheik Lisha Ltd
02.2011 - 12.2015

Assistant Project Evaluation Officer

Unemployment Relief Programme
01.2008 - 01.2010

Regional Secretary

Unemployment Relief Programme
01.2005 - 01.2008

Legal Secretary

Rudolph Martin Law Firm
01.2004 - 01.2005

B.Sc. - Public Sector Management

The University of the West Indies

Awards

Bachelor of Science Public Sector Management (Special) with Second Class Honours (Lower Division), Date: September 10, 2020

Course Structure

  • Administrative Professional Office Management
  • English & Communication I
  • Mathematics
  • Information Technology
  • Office Procedures
  • English & Communication II
  • Accounting I
  • Management & Office Relations
  • Economics
  • Business Commercial Law
  • Office Management
  • Records Management

Hobbies

Traveling, Reading and Meeting new people
Melissa Medina