Melissa Snaggs
Information Analyst
Port of Spain
Summary
Results-driven Information Management professional with extensive expertise in document control, process safety knowledge management, and compliance. Proven track record in leading large-scale information systems, implementing best practices, and optimizing document workflows to enhance operational efficiency. Strong skills in records management, enterprise content management, and information governance within the oil and gas sector. As an information analyst, adept at data analysis and interpretation, delivering actionable insights that align with business objectives and enhance decision-making. Strong focus on team collaboration and adaptability to evolving project requirements. Key competencies include data visualization, statistical analysis, and effective stakeholder communication.
Overview
14
14
years of professional experience
Work History
Information Analyst
NATIONAL GAS COMPANY OF TRINIDAD AND TOBAGO
09.2019 - Current
- Led the implementation of a Process Safety Knowledge Management Program across multiple business units.
- Developed enterprise-wide document control procedures, ensuring regulatory compliance and operational efficiency.
- Establishes with direct reports individual tasks and targets to be achieved within the designated time frames and/or cost/quality parameters.
- Appraises the extent of task achievement by, and the performance of staff under immediate supervision.
- Provided executive-level KPI reporting on document management and process safety information.
- Designed a self-verification program to ensure compliance with document control standards.
- Spearheaded training and awareness initiatives for process safety and document control programs.
- Established a Community of Practice for Information Management professionals.
- Oversees asset information management functions, including the standardization of document control processes and tools.
- Provided leadership and guidance in Information Management (IM) services, supporting asset integrity and process safety initiatives.
- Ensured compliance with corporate records management policies, including the digitization of asset information and data governance frameworks.
- Conducted and steered Information Management surveillance assessments, ensuring adherence to compliance requirements.
- Facilitated collaboration between IM practitioners and stakeholders across NGC to drive standardization, continuous improvement, and business value.
- Maintained governance and change management processes for IM standards, procedures, and workflows.
- Managed IM interfaces between NGC and external contractors to ensure seamless information exchange and compliance with contractual requirements.
Information Management & Document Control Specialist
BP TRINIDAD & TOBAGO LLC - GLOBAL OPERATIONS ORGANIZATION (GOO)
07.2014 - 09.2019
- Developed and maintained document control procedures to comply with industry standards.
- Managed the integration of technical documentation from major projects into operations.
- Provided strategic oversight of document management systems and compliance audits.
- Conducted training sessions to enhance document control competency across teams.
- Implemented process improvements to optimize document workflows and information governance.
Information Management & Document Control Lead
BP TRINIDAD & TOBAGO LLC - SAFETY AND OPERATIONAL RISK (S&OR)
03.2011 - 07.2014
- Established and administered document control policies aligned with corporate and industry standards.
- Led internal audits and compliance assessments, ensuring adherence to document management policies.
- Trained personnel on document management best practices and regulatory compliance.
- Advised on change management process and assists team members with policy change activities based on company procedures and requirements.
- Implements and follow up on corrective actions. Provides metrics relating to audit performance and stay abreast of current regulations and guidelines directing document control.
Education
BSc (Hons) - Information Technology
University of Hertfordshire
Advanced Diploma - Business Information Systems
Diploma - Business Information Systems
Skills
- Document Control & Information Governance
- Asset Information Management
- Process Safety Information Management
- Enterprise Content Management
- SharePoint & Electronic Records Management
- Project Management & Compliance Auditing
Accomplishments
- Collaborated with a team of 15 in the development of Group of companies Process Safety Knowledge Management System.
Technical Skills And Expertise
- Document Control & Information Governance
- Asset Information Management
- Process Safety Information Management
- Enterprise Content Management
- SharePoint & Electronic Records Management
- Project Management & Compliance Auditing
- Primavera Scheduling & Change Management
- Power BI Dashboards & KPI Reporting
- Training & Leadership Development
Affiliations
- Associate Member, American Society for Quality (ASQ)
- Associate Member, Association for Information and Image Management (AIIM)
- Microsoft Certified Systems Engineer (MCSE)
Education And Certifications
- PMP Certification (In Progress)
- AIIM SharePoint Master & AIIM Electronic Records Management Master
- Lead Auditor Certification
- Change Management Certification
- Certified Quality Improvement Associate (ASQ)
- Certificate in Primavera Scheduling
- Certificate in Effective Communication & Presentation (Dale Carnegie)
Timeline
Information Analyst
NATIONAL GAS COMPANY OF TRINIDAD AND TOBAGO
09.2019 - Current
Information Management & Document Control Specialist
BP TRINIDAD & TOBAGO LLC - GLOBAL OPERATIONS ORGANIZATION (GOO)
07.2014 - 09.2019
Information Management & Document Control Lead
BP TRINIDAD & TOBAGO LLC - SAFETY AND OPERATIONAL RISK (S&OR)
03.2011 - 07.2014
Advanced Diploma - Business Information Systems
BSc (Hons) - Information Technology
University of Hertfordshire
Diploma - Business Information Systems
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