Mellissa La Fond Baptiste
Valencia
Summary
Dynamic manager with proven success in employee training and strategic planning at Self Employed. Enhanced customer satisfaction through innovative strategies, leading to increased loyalty. Expertise in team building and conflict resolution, effectively leading operations while maintaining quality standards and optimizing efficiency.
Overview
23
23
years of professional experience
Work History
Manager
D'Women's Beauty Palace
Woodbrook/ Arima
06.2004 - Current
- Coached and mentored team members to enhance job performance.
- Developed strategies that increased customer satisfaction and loyalty.
- Maintained accurate records of employee attendance and payroll information.
- Assessed skillsets of team members and assigned tasks for optimal efficiency.
- Conducted regular meetings to discuss progress and identify improvement areas.
- Monitored budgets to ensure cost-effectiveness while upholding quality standards.
- Scheduled interviews for candidates and conducted thorough reference checks.
- Analyzed customer feedback to create actionable plans for service enhancement.
Customer Service Representative
Inter-Caribbean Marketing
Port Of Spain
06.2007 - 07.2010
- Managed distribution of incoming mail, courier services, faxes, and photocopying requests.
- Monitored inventory of office supplies and placed orders as needed.
- Responded to inquiries regarding office operations from internal staff members.
- Provided superior customer service while interacting with internal and external customers.
- Answered incoming calls, taking messages and transferring to appropriate departments.
- Scheduled and confirmed appointments for clients, customers, and visitors.
- Compiled data from various sources into organized reports for management review.
- Coordinated repairs and maintenance of office equipment with vendors.
Customer Service Representative
Vanity Fair
Port Of Spain
07.2002 - 07.2004
- Identified improvement areas in customer service processes and recommended effective changes.
- Conducted follow-up calls with customers post-resolution to ensure satisfaction.
- Tracked orders from initiation to completion, guaranteeing timely delivery.
- Implemented innovative methods to streamline customer service operations.
- Answered incoming calls and emails, providing comprehensive support for product transactions.
- Prepared and analyzed CRM reports to uncover issues and improvement opportunities.
- Enhanced productivity by anticipating customer needs and delivering exceptional support.
- Recommended product, service, and billing improvements to management for issue prevention.
Education
Certificate of Achievement -
La French Color
Port of Spain09-2023
Diploma -
Micheal & Gloria Cosmethology School
Port of Spain 07-2001
High School Diploma -
Sangre Grande Business College
Sangre Grande07-1995
Skills
- Employee training
- Customer satisfaction
- Strategic planning
- Goal setting
- Inventory management
- Staff training and development
- Customer relationship management (CRM)
- Team building
Timeline
Customer Service Representative
Inter-Caribbean Marketing
06.2007 - 07.2010
Manager
D'Women's Beauty Palace
06.2004 - Current
Customer Service Representative
Vanity Fair
07.2002 - 07.2004
Certificate of Achievement -
La French Color
Diploma -
Micheal & Gloria Cosmethology School
High School Diploma -
Sangre Grande Business College
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